Stone & Youngberg needed a leading UC single IP communications system capable of serving the needs of support staff in offices throughout the USA, trading floors located in San Francisco, New York, Chicago, San Diego, and Phoenix and mobile workers all in a single platform.
"By dealing with the limitations of an aging telecommunications infrastructure, the leadership team at Stone & Youngberg saw the opportunity to increase staff productivity, decrease costs and ensure 100% availability of their business communications solution and trading floors by taking advantage of today's IP technologies," stated Chris Corridon, Senior Vice President of Marketing for Wesley Clover Solutions. "With the selection of our IP platform, Stone & Youngberg achieved its business objectives and significantly reduced acquisition and life cycle costs while simplifying growth and system management."
Stone & Youngberg traders now benefit from the Mitel 5600 IPT, Mitel's IP Turret, with its ability to clearly present multiple lines allowing for the prioritization of calls. The IP Turret also offers traders dual handsets for dealing with many calls at once while the wireless headsets free their hands for the keyboard. Mitel Mobile Extension enables staff to answer a call coming into their desk phone on their mobile phone and with the teleworker functionality means a trader can connect to the IP Turret or Traderphone at home. Further, since all personnel are now on the same single Mitel solution, communication and collaboration across the company is greatly simplified.
"Our project management team worked with the Stone & Youngberg IT staff to plan a phased, site-by-site system rollout replacing legacy systems while assuring continuity of service," said Rick Dell, President US Sales for Mitel. 'Thorough evaluation of the company, products and their capability to support mission-critical trading operations demanded that our UC solution portfolio support a rigorous ROI while meeting stringent service level and availability requirements."
About Stone and Youngberg
Stone & Youngberg www.syllc.com is a leading financial services company and offers a comprehensive range of products and services to public finance clients, institutional and private investors, and community banks. One of the oldest private financial institutions operating in the country, Stone & Youngberg was founded in San Francisco in 1931 and is a national leader in trading and underwriting fixed-income securities today. Stone & Youngberg has offices in San Francisco, Los Angeles, San Diego, New York, Chicago, Phoenix, Albany, NY, Richmond, VA, Annapolis, MD, and Big Bear Lake, CA.
A global market leader in business communications powering more than two billion business connections, Mitel helps businesses and service providers connect, collaborate and provide innovative services to their customers. Our innovation and communications experts serve more than 70 million business users in more than 100 countries. For more information, go to www.mitel.com and follow us on Twitter @Mitel.
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Camille Beasley, Media