Mitel Announces Datacenter Accreditation for Cloud-Based Unified Communications Services

February 07, 2011

Mitel (Nasdaq:MITL), a leading provider of unified communications (UC) software solutions, today announced a Virtualized Datacenter Accreditation program for datacenters, Platform-as-a-Service (PaaS), and Infrastructure-as-a-Service (IaaS) providers. This comprehensive program provides a verification process to certify the infrastructure qualities and attributes required to support Mitel voice and UC applications. To date, Mitel has certified three IaaS providers including Artisan Infrastructure, Host.net, and Hosting.com, who intend to support or offer hosted voice and UC solutions to the market in the coming months based on Mitel cloud-ready software. The accreditation program is designed to ensure that any Managed Service Provider (MSP) or Mitel authorizedPARTNERS are able to leverage cloud-based infrastructure to provide world-class managed UC solutions.

"Managed Service Providers in North America are interested in augmenting their service portfolio with unified communications services," said Bob Anderson , Mitel's vice-president, U.S. channel marketing. "However, in today's competitive environment, you can't rush to market with a user experience that might be less than optimal. Quite literally, a great user experience is the powerful competitive differentiator in the market today. With today's announcement, we're providing a program designed to ensure our solutions are optimized with the provider's cloud-based infrastructure."

Mitel's Virtualized Datacenter Accreditation provides significant benefits for players in the cloud-based service ecosystem. It enables IaaS providers to offer differentiated services and the opportunity to add Unified Communications as a Service (UCaaS) to their existing offerings, representing a new revenue opportunity. In addition, this program identifies and brands these IaaS providers for the many MSPs looking for partners on which they can rely on for a quality hosted UC service offering with a solid user experience. These MSPs can extend their service portfolio to better meet the needs of their Small- and Medium-sized Business (SMBs) customers.

To receive the Virtualized Datacenter Accreditation, qualified IaaS and PaaS providers must achieve a number of technical certifications from both Mitel and VMware in addition to demonstrating technical competencies that support business continuity, high availability, disaster recovery, and redundancy — all key considerations for outsourcing enterprise grade physical and virtual facilities.

"Our MSP customers have long wanted to offer hosted UC services, as they are keenly aware of the demand for these services among their SMB customer base," said Brian Hierholzer , president and CEO of Artisan Infrastructure, based in Austin, Texas. "By working with Mitel and its accreditation program, Artisan Infrastructure is providing a voice optimized network infrastructure to better serve our joint MSP customers and enable them to compete and succeed."

The solution is based on the Mitel Freedom architecture, a single, cloud-ready software stream, running in a virtual environment on the VMware vSphere™ 4 platform. This includes complete support for VMware HA (High Availability), vMotion, DRS (Distributed Resource Scheduler), and SRM (Site Recovery Manager). The combined solution is designed to provide the highest levels of availability, scalability and flexibility critical for voice to be deployed in a cloud-based service environment.

SMBs are particularly interested in hosted UC, as these increasingly sophisticated customers require enterprise-class communications to support growth, but do not always have the internal resources to purchase or configure their own UC solution in-house. With Mitel's UC solution delivered as a hosted service, it can help customers eliminate much of the technical complexity and up front capital investment barriers to acquiring benefits of UC.

About Mitel

A global market leader in business communications powering more than two billion business connections, helps businesses and service providers connect, collaborate and provide innovative services to their customers. Our innovation and communications experts serve more than 70 million business users in more than 100 countries. For more information, go to www.mitel.com and follow us on Twitter @Mitel.

Mitel is the registered trademark of Mitel Networks Corporation

All other trademarks are the property of their respective owners

Contact Information

Camille Beasley, Media

Tel: 469-212-0433

Email: camille.beasley@mitel.com

Denise Hogberg, Industry Analysts

Tel: 469-212-0434

Email: denise.hogberg@mitel.com

Ready to talk to sales? Contact us.
44 1291 430 000 Email Us