“Mitel has demonstrated a commitment to quality and to the further development of IP communications through its Customer Interaction Solutions,” said Tom Keating, CTO and TMC Labs editorial director. “Mitel deserves this great honor, and I look forward to seeing other innovative solutions from them as they continue to contribute to the future of IP communications.”
Mitel’s Customer Interaction Solutions enables seamless business continuity during a network upgrade or in the event of a network outage or natural disaster. Using Primary Rate Interface (PRI) and the switched networking feature, Mitel has the ability to launch a PSTN call automatically to reconnect the data linkage. This feature, enabled by the proprietary Digital XNet, is unique to Mitel and along with the integration of Microsoft’s clustering services provides customers with unsurpassed availability for their contact center operations. This setup ensures businesses are prepared to perform server maintenance and software upgrades at all times, and can continue to operate during a crisis.
“Mitel’s contact center offerings provide a reliable, sophisticated and cost-effective contact center solution,” said Kevin Johnson, director of solutions marketing, Mitel. “Customer Interaction Solutions enables seamless business continuity during a network upgrade or in the event of a network outage or natural disaster. Organizations can maintain ‘business as usual’ contact center data flow for their contact center operations at all times and virtually under any condition.”
A global market leader in business communications powering more than two billion business connections, helps businesses and service providers connect, collaborate and provide innovative services to their customers. Our innovation and communications experts serve more than 70 million business users in more than 100 countries. For more information, go to www.mitel.com and follow us on Twitter @Mitel.
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