Mitel Increases Retail Revenues By Rescuing Abandoned Customers

January 12, 2010

Mitel Increases Retail Revenues By Rescuing Abandoned Customers

Mitel Increases Retail Revenues By Rescuing Abandoned Customers

New Mitel retail kiosk solution encourages customers to stay in-store

"It has been reported that up to two thirds of 'abandoned shoppers' go directly to a competitor, so attracting and retaining customers is critical for retailers. Businesses need to recognise that sales will be lost if, once in-store a customer request or query is not dealt with quickly and effectively," states Mitel's Retail Specialist, Lisa Dolphin.

The Mitel solution is especially effective when a request for assistance from a customer is routed directly to a trained sales associate via the Mitel Communications Director, call control software. The request can then be dealt with immediately either via a speaker that is built into the kiosk or in person.

Customers can also check on stock availability and if products are not available then alternative ones can be suggested to them via the friendly graphical user interface.

Mitel works with Mitel affiliate partner, Isca Networks, to deliver the retail kiosk that eliminates the risk of losing customers by presenting them with a choice to request assistance from any part of the store.

Note: Research was taken from the National Retail Federation

For more information view the Mitel retail video on Mitel TV at:

About Mitel

A global market leader in business communications powering more than two billion business connections, Mitel helps businesses and service providers connect, collaborate and provide innovative services to their customers. Our innovation and communications experts serve business users in more than 100 countries. For more information, go to and follow us on Twitter @Mitel.

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Contact Information

Sandrine Quinton, Mitel

Tel: +33 1 30 96 43 01

Email: [email protected]

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