Mitel Receives Customer Interaction Solutions(R) Magazine's 2011 Product of the Year Award

April 19, 2012

Mitel® (Nasdaq:MITL), a leading provider of unified communications software solutions, announced today that TMC, a global, integrated media company, has named Mitel Contact Center 6.0 as a Customer Interaction Solutions 2011 Product of the Year Award. Customer Interaction Solutions magazine is the leading publication covering CRM, call centers and teleservices since 1982.

Based on Mitel's Freedom Architecture, Contact Center 6.0 helps IT departments to reduce costs, while extending in-office functionality to users in any location with an Internet connection. Contact Center 6.0 can also be integrated in a VMware View-based virtual environment, enabling contact center managers to deploy both contact center and communications applications as a single unified solution in a virtual desktop environment, saving significant capital costs and centralizing management and control.

"We're honored to be recognized for this award, and would like to extend gratitude to our partner, prairieFyre, for submitting our Contact Center 6.0 solution for consideration," said Stephen Beamish, vice president of Corporate Marketing and Business Development. "Our contact center customers have consistently pushed for more flexibility in terms of managing their agents and integration capabilities with virtualized technologies of all kinds. With Contact Center 6.0, they now have that flexibility."

"Mitel was selected to receive a 2011 Product of the Year Award for its achievement in advancing CRM, contact center and call center technologies. Contact Center 6.0 has demonstrated excellence as well as provided ROI for the companies that use it," said Rich Tehrani, CEO, TMC. "Customer Interaction Solutions magazine has been recognizing innovative companies for 14 years and Mitel has earned its place with this distinguished honor."

The 14th Annual Product of the Year Award winners are published in the January/February 2012 issue of Customer Interaction Solutions magazine, www.cismag.com.

For more information about the Customer Interaction Solutions' 2011 Product of the Year Awards or any of the TMC media properties, please visit www.tmcnet.com.

About Mitel

A global market leader in business communications powering more than two billion business connections, Mitel helps businesses and service providers connect, collaborate and provide innovative services to their customers. Our innovation and communications experts serve business users in more than 100 countries. For more information, go to www.mitel.com and follow us on LinkedIn and Twitter @Mitel.

Contact Information

Sandrine Quinton, Mitel

Tel: +33 1 30 96 43 01

Email: [email protected]

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