Worksmart Technology Sees Significant Growth in Cloud-Based Voice Communications Using Mitel

April 18, 2013

MitelĀ® (Nasdaq:MITL) (TSX:MNW), a leading provider of cloud and premises-based unified communications and collaboration (UCC) solutions, today announces a 40 per cent increase in the delivery of cloud-based voice communications by its UK managed services partner Worksmart Technology, in just 12 months. The significant growth sees Worksmart now delivering 90 per cent of its telephony services via the cloud, compared to 50 per cent in 2011 and 25 per cent five years ago.

In August 2010, Worksmart selected Mitel cloud solutions to centralise VoIP deployments for its customers. The cloud-based model has enabled Worksmart to rapidly scale up the delivery of enterprise-class voice communications service to its 400-strong customer base, and securely and remotely monitor, support and upgrade these deployments. Customers with legacy equipment or premise-based Mitel solutions can move easily to the cloud, with Worksmart enabling a seamless transition.

Joel Bramwell, Business Development Director, Worksmart Technology, said: "The way organisations are viewing their IT infrastructure is changing. Attitudes to the cloud are shifting and customers who traditionally shied away from hosted solutions are now seeing the value that it brings and we expect this trend to continue. By working with Mitel and embracing the cloud, we have been able to capitalise on the increasing demand for cloud-based services and grow our business significantly."

The end-to-end cloud service, managed from Worksmart's data centres, includes lines, calls, data, mobile, call logging, call recording and conferencing, and a recently introduced roaming application that also allows features to be controlled on a mobile, from anywhere in the world.

Mitel cloud solutions are highly scalable, allowing Worksmart to easily accommodate future demand for feature-rich voice services in the cloud, delivering these to customers with minimal up-front capital investment and tailoring to their requirements and business needs.

Graham Bevington, EVP Mitel, International Markets, commented: "The demand for cloud-based services that Worksmart is experiencing reflects a wider trend across the Mitel business. Organisations are becoming increasingly aware of the flexibility and cost savings that a cloud model can offer and are actively seeking these solutions. Mitel already has an installed base of more than 228,000 cloud users, with over 30,000 new cloud users added in the three months from December 2012 to February 2013; we anticipate this growth will continue through 2013 with the help of partners such as Worksmart."

About Mitel

A global market leader in business communications powering more than two billion business connections, Mitel helps businesses and service providers connect, collaborate and provide innovative services to their customers. Our innovation and communications experts serve business users in more than 100 countries. For more information, go to and follow us on Twitter @Mitel.

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Contact Information

Sandrine Quinton, Mitel

Tel: +33 1 30 96 43 01

Email: [email protected]

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