What Is A Virtual Auto Attendant?


A virtual auto attendant, or virtual automated attendant, is a voice menu system used in telephony to automatically route incoming calls to extensions as identified by the callers, without the need for a human operator. It is an automated phone system feature that offers a simple menu system directing callers to a specific services or department within an organization. Typically, a virtual auto attendant acts as the first point of interaction for inbound callers to avoid missed callers, make a company look professional, and deliver a seamless experience to all callers.


How An Auto Attendant Works

With auto attendants, callers can press different keys on their telephones to spawn dual tone multi-frequency (DTMF) signals or touch tones that are detected and interpreted by the telephony application program interface (TAPI) to transfers calls to different extensions. Generally, auto attendants are engineered to route calls to VoIP virtual phones, mobile phones, and other AA/IVR systems. They can also deliver standard pre-recorded messages, transfer a call to sub-menus, and link a caller to a customer service representative.


What Are The Key Benefits Of A Virtual Auto Attendant?


In the business world of the past, every office featured a switch room with live operators answering calls and taking messages. Today, those operators have been replaced by with sophisticated PBX virtual auto attendants that deliver economy, efficiency, and professionalism. We’ll explore some of the key features of a virtual auto attendant:


Looking for a PBX with virtual auto attendant features? Learn about MiCloud Connect >


Common Auto Attendant Uses

Auto attendants can be offered in multiple ways. The complexity of the auto attendant is anchored on how the service provider chooses to deliver it or how a business decides to use it. That said, businesses can implement different forms of auto attendants, including a simple menus system, a recorded greetings system, or an interactive voice response (IVR) system.


Top Advantages and Benefits of Auto Attendants

All in all, an auto attendant will help a business eliminate human error from the telephony system, save on overhead, increase efficiency, and improve call navigation. Auto attendants also:



Virtual Auto Attendants Are Better In The Cloud


Auto attendants are available in both premise-based and virtual PBX systems and offer several advantages for IT professionals and their organizations. An old adage in business is, “do what you’re good at.” Most likely, your company’s focus is something other than managing phone systems, and your IT infrastructure is there to support your company’s core business. Not only does a cloud-based virtual auto attendant give you better focus on your business, but it also simply works better in the cloud.


If you’re buying a phone system and virtual auto attendant features are critical, you will find the real cost of ownership is lower than premise-based systems, and many key phone features work better.

Ready to talk to sales? Contact us.