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What Happened to MiCloud Office? Has Mitel Stopped Selling MiCloud Office?

MiCloud Office has reached end of sale, effective immediately. No new customer orders will be accepted. The MiCloud Office platform will continue to work for those with existing contracts.
 

Why will Mitel stop selling MiCloud Office?

 

On November 9, 2021, Mitel announced a strategic partnership with RingCentral in which RingCentral is now Mitel’s exclusive UCaaS partner, bringing business communications to the next level.

This exciting partnership enables existing Mitel Cloud customers a seamless path to RingCentral's award-winning Message Video Phone (MVP) UCaaS services, ranked as the market leader in the Gartner Magic Quadrant, and Mitel Partners the opportunity to partner with RingCentral.


 

What should I do next? What are the best alternatives and replacements to MiCloud Office?

 

The best alternative/replacement to MiCloud Office is RingCentral MVP.

RingCentral MVP customers get access to features like:

 

Book a Meeting today with one of our Migration Experts >


  • EXCLUSIVE OFFERS FOR CURRENT MITEL CUSTOMERS

    Take advantage of our new partnership with RingCentralTM and receive expanded functionality and capabilities with RingCentral MVPSM, the #1 UCaaS Platform. Current Mitel customers will receive  : 

    • Up to 3 Months Free of MVP® *
    • Waived Early Termination Fees** (ETF) 
    • Special Competitive Pricing 
    • Free implementation services
    • MVP® Compatible Device *

     

Will Mitel continue to support MiCloud Office?

 

Mitel will continue to support existing customers and partners on the MiCloud Office platform leveraging the existing support processes. Technical and support documentation will continue to be available through Infochannel, PowerUP, and other technical publication sites.

Existing customers and partners will continue to have the ability to manage their MiCloud Office accounts, including adding or changing their services, through the partner or via Mitel support teams. Customers or partners adding locations will continue to be able to do this through the Mitel Support organizations.


ADDITIONAL CUSTOMER FAQ

 

The partnership with RingCentral provides existing customers and new prospects the opportunity to access RingCentral's award-winning Message Video Phone (MVP) UCaaS services, the clear market leader in the Gartner Magic Quadrant.


Yes, if you’re an existing customer, you will be able to add services or locations to your accounts through their partner or via Mitel support.


No, Mitel will continue to support MiCloud Office.

Mitel Cloud Services Inc. US Regulatory Notice:

The FCC will normally authorize this proposed discontinuance of service (or reduction or impairment) unless it is shown that customers would be unable to receive service or a reasonable substitute from another carrier or that the public convenience and necessity is otherwise adversely affected. If you wish to object, you should file your comments as soon as possible, but no later than 15 days after the Commission releases public notice of the proposed discontinuance. You may file your comments electronically through the FCC's Electronic Comment Filing System using the docket number established in the Commission's public notice for this proceeding, or you may address them to the Federal Communications Commission, Wireline Competition Bureau, Competition Policy Division, Washington, DC 20554, and include in your comments a reference to the § 63.71 Application of Mitel Cloud Services Inc. Comments should include specific information about the impact of this proposed discontinuance (or reduction or impairment) upon you or your company, including any inability to acquire reasonable substitute service.

Issued By:
Mitel Cloud Services Inc. 1146 North Alma School Rd Mesa, AZ 85201

Mitel MiCloud Customer Incentives. To validate if eligible for available incentives, speak to your Mitel Representative prior to executing a contract with RingCentral on RingCentral’s standard terms and conditions (“MVP agreement”)

*Mitel Incentive – Waiver of Early Termination Fees " For Mitel to consider the waiver of Early Termination Fees, a customer must submit a request form at https://www.mitel.com/help/etf-waiver prior to execution of a MVP agreement. Receipt of waiver subject to customer meeting the conditions outlined in the generated ETF waiver.

**RingCentral Incentive – Up to 3 Months Free of MVP Service : Review terms at https://netstorage.ringcentral.com/terms&conditions/22q3-mitel-promotion.pdf

*** Mitel Incentive – RingCentral MVP Compatible Phone for Eligible Mitel MiCloud Customers
Terms & Conditions: Promotion is for Mitel to provide a RingCentral MVP compatible phone(s) to all qualified participants. To qualify for this offer, customer must: 1) be a current Mitel cloud customer on MiCloud Connect, SKY, MiCloud Flex (retail),MiCloud Office or MiCloud Business with hardware endpoints; 2) execute a minimum 1-year initial term contract for RingCentral MVP subscription plan service on RingCentral’s standard terms and conditions between July 1, 2022 and September 30, 2022 for at least an equivalent number of profiles as customer had contracted with Mitel; 3) be a new RingCentral customer (as determined by RingCentral); and 4) be located in the US, Canada, UK or Australia. Mitel, at its discretion, shall either transfer title to an existing Mitel rental phone or provide a new Mitel phone for each Digital Line identified on the initial order form with RingCentral for the MVP service (RingCentral MVP Standard Tier or higher). Customer shall execute such further and other documentation with Mitel as required, and agree to all Mitel terms set out therein, in order to receive title to the phone(s). Early termination or other changes to the customer’s RingCentral MVP plan may be subject to additional fees and/or hardware charges by either/both Mitel and RingCentral. The phone(s) provided to customer is at Mitel’s discretion. Additional shipping charges may apply. Mitel unconditionally reserves the right to alter, amend, or cancel this promotion at any time at its sole discretion. In the case of any dispute with respect to the promotion, Mitel’s decision is final. Void where prohibited by law.

****RingCentral Incentive – Special Mitel Pricing
For consideration of special pricing, customer must meet specific conditions prior to execution of a MVP agreement. Conditions available from Mitel representative.

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