A long time ago, in a country far, far away, an insightful Greek philosopher by the name of Heraclitus noted that change is the only constant in life. It’s true. I looked it up. Twice.

The reason this springs to mind is because it’s obvious that change is the one thing that all businesses have had to deal with over the past two years. Small businesses to large multi-nationals have all had to adjust to the fluid work environment created by the pandemic. And more change is probably on the way for every business as it adjusts to whatever its new on-premises, remote or hybrid work environment will be.

Preparing for that future can be challenging. Especially when trying to navigate through the many cloud-based communication and collaboration technology options available to support daily operations, partner relationships and customer interactions. Let’s face it, there are way too many options to choose from. Although they all provide tangible benefits and deliver significant value, there is no one-size-fits-all solution. But with the right technologies, every business can enable employees to be efficient and productive from anywhere and everywhere.

So, the key to choosing the right cloud-based communication and collaboration solution for the next phase of your business evolution is to clearly understand how your communications technology supports your business today and what you’ll need from it tomorrow. As of June 30th 2022 there will be no new contracts accepted onto the MiCloud Connect platform. However,  if you are currently a Mitel cloud customer considering an upgrade, replacement or realignment of your current infrastructure to fit with a post-pandemic strategy, the most obvious choice is RingCentral Message Video Phone (MVP®). And that too is a change. But there are 10 reasons why making the change is going to be good for your business in the long run.

1. More flexibility

Mitel’s strategic partnership with RingCentral™ brings the #1 Unified Communications as a Service (UCaaS) solution to our customers. The RingCentral MVPSM platform complements our leading UC on-premises, subscription and private cloud solutions. So, with RingCentral MVPSM, Mitel cloud customers now have more choice and flexibility in how they evolve their current communication and collaboration infrastructure to enhance efficiency, improve productivity and deliver better customer service experiences.

2. Smooth transition

Change can be difficult, especially when updating your current system or switching vendors. As industry experts, Mitel and RingCentral make the transition as seamless as possible. We’ve made it easy to make the move to MVP with a clear process that is structured to de-risk and simplify the effort, so you can continue to get the most out of your communication and collaboration solution today and tomorrow.

Book a Meeting today with one of our Migration Experts >

3. Full-featured phone

RingCentral MVPSM rounds out its communication and collaboration options with full-featured phone capabilities built on a global calling footprint in over 44 countries, local and toll-free numbers across more than 110 countries and settings customization in 17 languages. In addition, Mitel’s flagship Mitel 6900 IP Phones are now officially certified with RingCentral™’s industry leading MVP cloud communications platform. This makes it easier for existing Mitel cloud customers to scale operations quickly with employees who can work from anywhere:

  • Mitel 6900 certification for RingCentral MVPSM
  • Host an unlimited number of audio conference calls, with up to 1,000 attendees per conference.
  • Take advantage of internet fax capabilities with unlimited e-fax in the U.S. and Canada to desktop and mobile apps, send and receive faxes with ATA and track everything with an integrated FAX activity log.

4. Seamless integration

Your employees need the option to communicate from anywhere, in any mode, on any device. Upgrading to RingCentral provides an all-in-one solution to meet the changing needs of your workforce.

RingCentral MVPSM streamlines all communication and collaboration into a single, unified, collaborative, cloud-based hub for team messaging, HD video meetings and telephony. This intuitive, easy-to-use solution makes it easier for employees to work efficiently on mobile or desktop clients, so they can interact with each other, partners, and customers whenever they need to and from wherever they are.

5. Higher capacity video conferencing

With hybrid and remote work now a norm, video conferencing has become the default for team meetings. RingCentral MVPSM optimizes the virtual meeting room and makes it easier for you and your team to stay connected:

  • Support large meetings with up to 500 users.
  • Join meetings easily — no downloads or plugins needed.
  • Enjoy HD audio and video, and screen share with up to 200 interactive video participants.
  • Easily schedule meetings with calendar integrations with Office 365 and Google Calendar.
  • Switch a live meeting between devices with one click.
  • Get in-meeting chat, virtual backgrounds, closed captioning, cloud recordings and powerful background noise reduction technology for a great participant experience.

6. More powerful messaging

While video is now the default for team meetings, messaging is still one of the best ways to stay connected with team members when a video meeting is not needed. RingCentral MVPSM’s integrated messaging features make messaging a more powerful tool for all instant interactions:

  • Set a custom status to indicate availability.
  • Create teams around projects, specific topics and departments.
  • Assign tasks to individuals or project teams.
  • Share links and files with no size or storage limits.

7. One place for all your tools

Your employees need communication and collaboration tools that make them more efficient and productive. Too many independent tools keep your employees bogged down with managing technology rather than doing their jobs.

RingCentral MVPSM eliminates communications silos and technology gaps with over 275 pre-built integrations and more than 500 open APIs you can leverage for custom integrations that will enhance business applications and workflows.

8. Reliability

Ultimately, getting the most out of your communications and collaboration system is only possible if it is always ready and able to meet the expectations and demands of your employees.

RingCentral MVPSM has a proven track record providing service to small, medium and large businesses in a variety of industries. It’s a secure and reliable platform with 99.999% call service uptime. This ensures your communications system is always running whenever your employees need it.

9. Simplified management

With so much riding on the capabilities and performance of your communication and collaboration system, it’s important to keep tabs on how it’s performing and how it’s being used.

RingCentral MVPSM is delivered with a simple, centralized web-based user and system administration feature that makes it easier to structure rich analytics and real-time reporting:

  • Review actionable insights for IT and system administrators to facilitate diagnosis and troubleshooting.
  • Get monitoring and reporting KPIs for line-of-business managers.
  • Access usage data to drive adoption and maximize return on investment.

10. Future-ready

As a Mitel cloud customer, you already know that cloud-based communication and collaboration solutions make it easier to plan a technology path that will support your long-term business and market objectives.

RingCentral MVPSM provides seamless access to cloud-based technology upgrades whenever you need them, so you can stay ahead of the competition with the most advanced communication and collaboration features and functions that will ensure your business has the tools it needs for long-term success in any market.

Embrace change as an opportunity

If, as Heraclitus noted, change is a constant, then changing market conditions, workforce expectations and customer demands are unavoidable. Successful businesses are the ones who embrace change and recognize it as an opportunity to create the future they choose. By making change work for them, they can create better employee experiences, which in turn enable the delivery of better customer experiences. Equipping employees with the right communications and collaboration technologies is becoming increasingly important for both objectives.

For a long time, the best cloud-based communications and collaboration option for many businesses was a Mitel cloud solution. But whether you are considering an upgrade, replacement or realignment of your current infrastructure to fit with a post-pandemic strategy, the Mitel and RingCentral partnership has changed the technology landscape. You now have an opportunity to leverage the market-leading UCaaS capabilities you need to prepare your business for whatever the future may bring.

Talk to your Mitel representative today to make your transition seamless and get the features you need with no hassle or disruption to your business. 

Book a Meeting today with one of our Migration Experts >

Sharushka Odayan

Content Strategist, Mitel

Sharushka Odayan brings to Mitel a decade of experience using technology dynamics and trends to shape vertical-specific content. She lives in Dallas and has spent the majority of her career in the telecom industry in areas including IoT, cybersecurity and mobility.

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