Today, network performance is paramount to doing business. Internal and external interactions often include live video conferencing, voice calls, video streaming and massive uploads and downloads from the Internet. On top of that, many businesses use their network to conduct purchases directly with their customers.

Unlike the networks of yesterday, all these services are moving into the cloud. While this creates simplicity for the user, finding and fixing a performance problem no simple task for the business.

The cost of downtime

We already know that downtime can have a tremendous impact on your business. The longer you go without access to your data and business systems, the greater the financial implications are. As network complexity increases, downtime can seem inevitable. And for every dropped call and network outage there is a cost to the business, whether it's a poor user experience or lost revenue.

While 51% of outages are avoidable, each year companies lose $26.5 billion in revenue due to IT downtime―either planned or unplanned. When there are critical application failures on the network, the costs can hit a staggering 1 million dollars per hour lost in Fortune 100 companies with 98% of organizations saying a single hour of downtime costs over $100K.

Calculate what your downtime is costing you >

How to stay on top

Follow these five best practices to avoid costly downtime and keep your business running smoothly:

  1. Monitor for insight. On a Mitel network, often what seems like a voice quality issue is in fact caused by a failing or misconfigured router or switch. By knowing where the problem is, you can proactively prevent a voice quality issue that leads to a poor user experience.
  2. Test continuously for faster problem resolution. A poorly performing device can be difficult to detect and chasing after the cause wastes valuable resources. Take a proactive approach with network testing that places synthetic calls, so you’ll be alerted before a problem can impact users in the field. When a problem does occur, being able to test directly from the monitoring system’s dashboard to find the root cause quickly will help you avoid costly downtime.
  3. Use monitoring systems designed for business communications. When your network management system specializes in unified communications (UC), you gain valuable insight into how events on your network impact voice communications.
  4. Go deeper with analytics. Usage reporting like SIP trunk and port usage can tell you in advance when it’s time to expand your network or add new licenses to maintain optimal performance. Alarm analytics can inform you of the most important issues on your network faster, so you can plan effectively and make more informed business decisions.
  5. Prevent an aging infrastructure with software updates. Software Assurance can be a cost-effective way to deploy the latest updates, which protect against aging infrastructure, security vulnerabilities and interoperability problems.

The power of Mitel Performance Analytics

Reliable network performance means a smooth user experience and less downtime, but it can be difficult to deliver in today’s complex environments. Mitel Performance Analytics (MPA) consolidates UC and network performance management tools into one comprehensive offering, providing trusted performance management to Mitel platforms.

MPA is included in your Mitel Premium Software Assurance subscription and ensures you can take advantage of software updates, technical support and proactive network monitoring. It is specially designed for the management of Mitel solutions. Each new release of Mitel Performance Analytics brings additional tools to help lay the groundwork for exceptional UC network performance.

The latest release includes the following features along with additional support for devices including the MiVoice 5000, and detailed and digestible reports to quickly assess voice quality. New probe hardware and device monitoring options expand an already robust operating system for improved performance. 

  • Mitel Performance Analytics for MiVoice 5000. This release includes support for MiVoice 5000 that will include, secure remote access, telephony services monitoring, CPU, memory, disk, network monitoring & alarm management.
  • KPI-based Voice Quality Reports. Mitel customers need actionable data that can quickly assess end-user VQ and a report that can be easily shared. MPA sees an enhanced, highly detailed reporting tool that quickly assess VQ.
  • MPA for MiCloud Flex. Mitel Partners now have access to easier, faster onboarding for connecting Flex customers to Google Cloud which can all be done from within MPA.
  • Emergency 911 Alerting. MPA listens for incoming Emergency Response SNMP traps - now available in Mitel Performance Analytics Plus for MX-ONE.
  • Extended Device Monitoring. Mitel platforms need trusted Mitel performance management, this release includes support for MiVoice 5000, MiVoice Connect, MiCloud Flex and MX-ONE. Analogue monitoring for the Mitel TA7XX Analog Gateway.
  • New High-Performance MPA Probe Hardware. Mitel customers need improved probe hardware for continuous device monitoring. The powerful ESPRESSOBin Board is a high-performance ARM based 64bit single board computer. utilizes Marvell's newest Armada 3700 chipset which is a dual core SOC running up to 1.2 Ghz.



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