A Look Back at Mitel Next Americas 2024

4 min read

Lisa Campbell | May 30, 2024

As Mitel continues its annual Next Partner events around the globe, we’re peeking back at the Americas event and celebrating the impact of bringing our partners and customers together in a shared view of the future as we claim our place as #1 in UC.

Unveiling a New Era: Mitel’s Landmark Next Americas Event 2024 in San Antonio

Mitel hosted its largest Next Partner Conference in the Americas in early May, marking a significant milestone as it unified the heritage organizations of Mitel and Unify into a single global UC powerhouse. Held in the vibrant city of San Antonio during the final days of Fiesta, this event celebrated the acquisition of Unify. It offered a comprehensive view of the market through the perspectives of partners, industry leaders, and a diverse array of customers. The conference featured 36 breakout sessions, including contributions from the Mitel User Group, allowing attendees to engage in over 18 hours of focused discussions on topics ranging from solution deep dives to vertical spotlights. Additionally, the event saw participation from 37 Solution Center exhibitors, a notable 76% increase compared to 2023.

Market Insights for and from Partners

Mitel Next showcased in-depth presentations and panel discussions with key partners and customers, providing valuable insights into current market trends such as hybrid cloud and verticalization. These sessions highlighted the importance of collaboration and adaptability in navigating the ever-evolving market landscape. Partners shared success stories and case studies, demonstrating Mitel's leadership in innovation and customer satisfaction, while customers spoke about driving business value from their communications tech stack and critical integrations.

Portfolio Keynotes and Deep Dives for Growth

A central theme of the event was Mitel's commitment to dominating the hybrid communication landscape. Martin Bitzinger, SVP Product Management, outlined the company's solution strategy, emphasizing Mitel's unique ability to meet this growing market's needs. Comprehensive vertical integrations and investments in end-to-end services underscored Mitel's capability to support numerous high-value scenarios for its partners. Chief Marketing Officer Eric Hanson delivered this year’s executive keynote, emphasizing why Mitel is the go-to hybrid, integrated, and multimodal solutions provider. Our experience, flexibility, and innovation help deliver customer outcomes, and together with our partners, we will disrupt the market conversation, target acquisition & expansion segments, and fuel intelligent growth.

Results that Speak for Themselves

Partner feedback was overwhelmingly positive:

  • 89% agreed, “By attending Mitel Next 2024, I better understand Mitel’s strategy.”
  • 86% of respondents agree that “Mitel Next 2024 strengthened by engagement with, and commitment to, Mitel.”
  • 92% agree that “overall, I felt the format of Mitel Next 2024 was valuable and worth my time.”
  • “I needed a Mitel booster shot. This event did that.”
  • “Best Mitel conference I have attended. The energy and the vision were awesome.”

Introducing New Leadership Team Members

A major highlight was the introduction of new executive team members. Jonathan Buckle, Head of Americas Sales, and Eric Hanson, CMO, were welcomed for their renowned leadership styles and successes. Tenured leaders like David Petts, now Chief Sales Officer, were recognized for their new roles. These introductions highlighted Mitel's commitment to leadership excellence and dedication to guiding the newly formed organization toward a prosperous future.

San Antonio: A Lively Backdrop

San Antonio Cityscape at Sunset

Choosing San Antonio, especially during the festive period of Fiesta, added a unique and lively dimension to the event. Known for its rich culture and vibrant atmosphere, the city provided an ideal setting for networking and celebration. Attendees enjoyed colorful parades, local cuisine, and the warm hospitality for which San Antonio is famous.

Many Thanks to Our Sponsors

We extend our heartfelt thanks to our generous sponsors who supported this landmark event. Their contributions were instrumental in bringing together industry leaders, partners, and attendees from around the globe. We appreciate their commitment to our vision and unwavering support in making Mitel Next 2024 a resounding success.




“We’re excited to be a sponsor at Mitel Next San Antonio representing Martello. As proud partners of Mitel, we’re thrilled to be part of this innovative event, exploring the future of communications and collaboration.”

Ben Tucker, Strategic Partner Manager, Martello

Partner Award Winners

To celebrate the successes of our fantastic partner community, we held our annual Mitel Next Partner Awards dinner, recognizing outstanding achievements and contributions to the industry. Congratulations to the following partners:

  • MiVoice Business Subscription Partner of the Year - IPRO Media
  • Mitel US Partner of the Year - High Point Networks
  • Unify US Partner of the Year - Black Box
  • US Growth Partner of the Year - Valcom
  • Public Sector Partner of the Year - Marco Technologies
  • Hospitality Partner of the Year - Cloud 5
  • Healthcare Partner of the Year - Unified Technologies
  • Financial Services Partner of the Year - Verge Network Solutions
  • CLM Partner of the Year - High Point Networks
  • Canada Partner of the Year - Incotel-ISQ Inc
  • Mitel LATAM (Brazil) Partner of the Year - ABX Telecom
  • Mitel LATAM (Mexico) Partner of the Year - Nubecom
  • Unify LATAM Partner of the Year - Metodo
  • Mitel User Group - Founder's Legacy Award - Peter Van de Venne, Spliethoff Group
  • Mitel User Group - Presidential Legacy Award - Bob Baddeley, Sr. Technical Service Consultant - Voice Information Services, Arm’s Length Body of UK Government
  • Mitel User Group Community Ambassador Award - Jason Hand, Central New Mexico Electric Cooperative
  • Mitel Customer Innovation Award - Matt McKenna, University of California Santa Cruz
  • Mitel Customer Growth & Excellence Award - Simon Etta, City of Baltimore
  • Mitel Customer Collaboration Award - Thomas Gustafsson, SEB (Skandinaviska Enskilda Banken)

Looking Forward

As Mitel embarks on this new chapter, the optimism among attendees is palpable. The event set the tone for a future driven by innovation, collaboration, and customer-centric strategies. We look forward to exploring growth opportunities together.

“A big thank you to Mitel for organizing such a fantastic event in San Antonio, Texas. It was a pleasure to engage with fellow Mitel partners and customers and dive into enriching discussions. We appreciate everyone we had the opportunity to connect with! 🤝

We can't wait for the next one and hope to see you all there again!”

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Categories: Company News

Lisa CampbellCorporate Communications and Solutions Marketing Expert

Lisa has worked in the UC industry for nearly 15 years. She has held several marketing and communications roles, including positioning, messaging, portfolio vision and strategy, solution marketing, thought leadership, and executive communications. Lisa is passionate about the power and variety of communication options and our opportunity to challenge their boundaries and assumptions to discover better ways to connect. She’s also an active photographer, gamer, and hobby farmer. Lisa’s expertise in MarCom is demonstrated through nearly 25 years of working with industry-leading brands such as Siemens Enterprise Communication, Unify, Volkswagen, Audi, Porsche, and Atos.

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