The Mitel Blog

Your home for the latest on business communications trends, tips, news and announcements.

Topic: Customer Experience

TOPICS
Latest Posts
What is the Mitel User Group?
Partners, Customer Experience | May 12, 2022

What is the Mitel User Group (MUG) and what can it offer Mitel users, partners, and employees? Global MUG President Bob Baddeley shares in this podcast episode.

CX Tales: How to Stop Bad Experiences from Hurting Good Customers
Customer Experience | May 03, 2022

Poor customer experiences are usually the result of poor communications processes. Mitel's CX solution can help elevate your customer experience game.

The 8 Most Important Call Center Trends To Watch In 2020
The 9 Most Important Call Center Trends of 2022
Customer Experience | April 19, 2022

Last year shaped up to be the year of strategic thinking: better analytics, more intentional social media conversations and innovative ways to involve artificial intelligence. To help you stay on target for 2022, we have identified nine of the most influential trends affecting centers so far.

Live and Digital: The Blended Customer Experience of the Future
Customer Experience, Digital Transformation | March 21, 2022

The new customer experience blends digital and live interactions. How can you build personalized customer service and capitalize on consumer trust?

The New Productivity Paradigm: Encouraging Innovation and Productivity in a Hybrid Workforce
Customer Experience, Digital Transformation, Remote & Hybrid Working, Productivity & Efficiency | March 07, 2022

Despite all expectations, productivity has gone up during the pandemic. How can companies capitalize on this rise while encouraging innovative growth in 2022?

Blog 3 Comms 690x360
3 Tips for Seamless, Personalized Omnichannel Communications
Communications & Collaboration, Customer Experience, Digital Transformation | February 11, 2022

Flexible and empathetic omnichannel communications are critical to successful customer interactions. Learn how to distinguish your CRM with these three tips.

Why loyalty hinges on stellar customer experiences
Customer Experience, Remote & Hybrid Working | October 24, 2021

In this new, more competitive environment, an organization's ability to foster customer loyalty will determine its future.

CX as the Currency for Success
Customer Experience | September 08, 2021

Customer experience is evolving. Gone are the days where CX was the task of a small few and only prioritized the experiences of end customers. In this episode we discuss the importance of a CX strategy that hits every level of a company and meets company needs on a human level.

How Great Communications Lead to Great Customer Experiences
Communications & Collaboration, Customer Experience, Application Integrations | July 26, 2021

Delivering a great customer experience is a team sport, and your employees all need the ability participate. Find out how modern collaboration tools help ensure positive outcomes for your customers.

4 Ways Financial Services Can Get More Daring in CX
Customer Experience, Digital Transformation, Industries | July 21, 2021

Digital disruption has driven many businesses to seek new ways to remain relevant and competitive. This is how today's financial services organizations are using the cloud to realize new opportunities and create a winning CX.

Ready to talk to sales? Contact us.
Find a Partner +44 1291 430 000 Email Us