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Topic: Customer Experience
March 26, 2025
Could the evolution of AI-influenced interactions bring us back to our more natural, efficient way of communication? Explore the potential of voice bots in the contact center customer experience.
February 26, 2025
Boost service quality and customer satisfaction with AI-driven automated quality management. Save time, ensure consistent evaluations, and enhance customer experience.
February 24, 2025
Discover how generative AI transforms collaboration by unlocking tribal knowledge, optimizing workflows, and enhancing project success.
February 18, 2025
Leverage AI-assisted CX with the flexibility, control, and resilience modern enterprises need. Enhance engagement, efficiency, and customer experience with Mitel.
January 07, 2025
Today’s hybrid unified communications (UC) platforms allow healthcare organizations to optimize their infrastructure and investments while maintaining data security. Learn more in Mitel CTO Luiz Domingos' HIT Consultant article.
December 10, 2024
Integrate communications, streamline workflows, and improve staff experiences in healthcare to enhance patient and resident experiences, including elder care.
November 25, 2024
Modern communication tools enhance patient and resident engagement in healthcare, which is particularly crucial for elder care. These tools lead to improved satisfaction and outcomes.
November 19, 2024
Mitel CX, launching in Q1 2025, redefines customer engagement with AI-powered solutions, omnichannel flexibility, and hybrid communications to meet modern customer experience demands.
September 30, 2024
Explore how AI-powered contact centers transform customer service with automation, personalization, and seamless adaptation to hybrid work models.
September 19, 2024
Customer experience is a fundamental driver of growth and revenue. Investing in advanced contact center solutions improves brands’ CX and bottom line.