The Mitel Blog

Your home for the latest on business communications trends, tips, news and announcements.

Topic: Customer Experience

TOPICS
Latest Posts
How to Improve Patient Engagement with Access to Personalized Data and Care
Customer Experience, Enterprise Communications | September 20, 2023

Healthcare data is growing exponentially. Patient access to information is not only a human right but has a measurable impact on treatment outcomes.

The Power of Personalization: Improving Financial Services CX with Data and Insights
Customer Experience, Industries | August 14, 2023

Discover how the seamless integration of phone systems and communication solutions ensures hyper-personalized financial services for better customer satisfaction.

8 Ways Financial Services Can Be More Innovative in CX
Customer Experience, Digital Transformation, Industries | July 06, 2023

Digital disruption has driven many businesses to seek innovative ways to stay competitive. Learn how to use unified communications to create a winning CX.

How Tech Navigates Hospitality’s Help Gap
Industries, Customer Experience | June 20, 2023

Learn how unified communications  tech can help improve your hospitality staff and guest experiences.

9 Tips for Creating Omnichannel Financial Experiences Customers Can Bank On
Industries, Customer Experience | May 30, 2023

In fintech, financial institutions need to stand out with exceptional customer experiences. Learn how to optimize your CX with these nine tips.

On-Hold Messages 101: How to Create a Great On-Hold Experience
Customer Experience | April 24, 2023

Following the best practices for designing and implementing an on-hold message program will ensure its effectiveness. Create effective on-hold messages that reduce hang-ups, increase revenue, and enhance your brand.

Meet AI: Your New Virtual Contact Center Assistant
Customer Experience, Productivity & Efficiency | April 11, 2023

AI assists the contact center today with training, conducting advanced analytics, and simplifying routine tasks. Find out how.

Mitel User Group Celebrates 10K Member Milestone
Customer Experience | March 07, 2023

Global Mitel User Group Director Bob Baddeley and Mitel EVP and CSO Graham Bevington discussed the group's 10,000-member milestone in this fireside chat.

Build a Stronger CX Strategy: The Top 3 EX Tips Every Business Needs
Customer Experience | February 27, 2023

Have you thought about how the employee experience can impact customer satisfaction and your bottom line? If not, it’s time to re-evaluate.

3 Ways Successful Businesses are Boosting Customer and Employee Loyalty
Customer Experience | February 21, 2023

Customers and employees seek digital interactions that provide context, collaboration, and control. Learn why and how to deliver all three.

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