Latest Posts

Topic: Customer Experience

December 10, 2024

How to Improve the Healthcare Experience

Integrate communications, streamline workflows, and improve staff experiences in healthcare to enhance patient and resident experiences, including elder care.

Communications & Collaboration

November 25, 2024

How Communications Solutions Improve Healthcare Patient and Resident Service

Modern communication tools enhance patient and resident engagement in healthcare, which is particularly crucial for elder care. These tools lead to improved satisfaction and outcomes.

Product News

November 19, 2024

Mitel CX: A New AI-Assisted Customer Experience Platform

Mitel CX, launching in Q1 2025, redefines customer engagement with AI-powered solutions, omnichannel flexibility, and hybrid communications to meet modern customer experience demands.

Customer Experience

September 30, 2024

14 Ways How AI-Powered Contact Centers Are Transforming Customer Service

Explore how AI-powered contact centers transform customer service with automation, personalization, and seamless adaptation to hybrid work models.

Customer Experience

September 19, 2024

From Cost Center to Revenue Generator: CX for Contact Centers

Customer experience is a fundamental driver of growth and revenue. Investing in advanced contact center solutions improves brands’ CX and bottom line.

Reliability & Redundancy

September 03, 2024

Lessons Learned in Communication Resilience

Amid global outages like CrowdStrike, Mitel’s resilient communication systems help to ensure uninterrupted service, proving the importance of hybrid infrastructure and robust security.

Customer Experience

August 12, 2024

3 Tips to Transform Your Contact Center Customer Experience

How can you turn unsatisfied customers into brand loyalists? Contact centers are pivotal for the customer experience – here are three ways to transform CX.

Customer Experience

February 26, 2024

Contact Center Customer Experience and the Rise of AI: Are All Bots the Same?

Could the evolution of AI-influenced interactions bring us back to our more natural, efficient way of communication? Explore the potential of voice bots in the contact center customer experience.

How To Improve The Healthcare Patient Guest Experience
Customer Experience

February 09, 2024

How To Improve The Healthcare Patient Guest Experience

Your healthcare facility's guest experience affects your reputation and bottom line. Here are three ways to make a memorable hospital guest experience.

Industries

January 24, 2024

10 Tech Trends Financial Organizations Need to Know in 2024

Discover 10 technology trends to help banks and credit unions deliver the experiences and services customers seek in 2024.

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