Latest Posts

Topic: Customer Experience

March 26, 2025

Contact Center Customer Experience and the Rise of AI: Are All Bots the Same?

Could the evolution of AI-influenced interactions bring us back to our more natural, efficient way of communication? Explore the potential of voice bots in the contact center customer experience.

Customer Experience

February 26, 2025

Automated Quality Management Boosts Service Quality & Customer Satisfaction

Boost service quality and customer satisfaction with AI-driven automated quality management. Save time, ensure consistent evaluations, and enhance customer experience.

Communications & Collaboration

February 24, 2025

How Generative AI Transforms Collaboration and Enhances Workflows

Discover how generative AI transforms collaboration by unlocking tribal knowledge, optimizing workflows, and enhancing project success.

Communications & Collaboration

February 18, 2025

Unlocking Customer Experience Potential: Mitel Leads with AI and Hybrid Strategies

Leverage AI-assisted CX with the flexibility, control, and resilience modern enterprises need. Enhance engagement, efficiency, and customer experience with Mitel.

Customer Experience

January 07, 2025

The Vital Role of Hybrid Unified Communications in Healthcare Organizations

Today’s hybrid unified communications (UC) platforms allow healthcare organizations to optimize their infrastructure and investments while maintaining data security. Learn more in Mitel CTO Luiz Domingos' HIT Consultant article.

Customer Experience

December 10, 2024

How to Improve the Healthcare Experience

Integrate communications, streamline workflows, and improve staff experiences in healthcare to enhance patient and resident experiences, including elder care.

Communications & Collaboration

November 25, 2024

How Communications Solutions Improve Healthcare Patient and Resident Service

Modern communication tools enhance patient and resident engagement in healthcare, which is particularly crucial for elder care. These tools lead to improved satisfaction and outcomes.

Product News

November 19, 2024

Mitel CX: A New AI-Assisted Customer Experience Platform

Mitel CX, launching in Q1 2025, redefines customer engagement with AI-powered solutions, omnichannel flexibility, and hybrid communications to meet modern customer experience demands.

Customer Experience

September 30, 2024

14 Ways How AI-Powered Contact Centers Are Transforming Customer Service

Explore how AI-powered contact centers transform customer service with automation, personalization, and seamless adaptation to hybrid work models.

Customer Experience

September 19, 2024

From Cost Center to Revenue Generator: CX for Contact Centers

Customer experience is a fundamental driver of growth and revenue. Investing in advanced contact center solutions improves brands’ CX and bottom line.

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