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About Mitel
Customer Success
Location: United Kingdom
Your home for the latest on business communications trends, tips, news and announcements.
Topic: Customer Experience
What is the Mitel User Group (MUG) and what can it offer Mitel users, partners, and employees? Global MUG President Bob Baddeley shares in this podcast episode.
Poor customer experiences are usually the result of poor communications processes. Mitel's CX solution can help elevate your customer experience game.
Last year shaped up to be the year of strategic thinking: better analytics, more intentional social media conversations and innovative ways to involve artificial intelligence. To help you stay on target for 2022, we have identified nine of the most influential trends affecting centers so far.
The new customer experience blends digital and live interactions. How can you build personalized customer service and capitalize on consumer trust?
Despite all expectations, productivity has gone up during the pandemic. How can companies capitalize on this rise while encouraging innovative growth in 2022?
Flexible and empathetic omnichannel communications are critical to successful customer interactions. Learn how to distinguish your CRM with these three tips.
In this new, more competitive environment, an organization's ability to foster customer loyalty will determine its future.
Customer experience is evolving. Gone are the days where CX was the task of a small few and only prioritized the experiences of end customers. In this episode we discuss the importance of a CX strategy that hits every level of a company and meets company needs on a human level.
Delivering a great customer experience is a team sport, and your employees all need the ability participate. Find out how modern collaboration tools help ensure positive outcomes for your customers.
Digital disruption has driven many businesses to seek new ways to remain relevant and competitive. This is how today's financial services organizations are using the cloud to realize new opportunities and create a winning CX.