Americas
Oceania
Topic: Customer Experience
December 10, 2024
Integrate communications, streamline workflows, and improve staff experiences in healthcare to enhance patient and resident experiences, including elder care.
November 25, 2024
Modern communication tools enhance patient and resident engagement in healthcare, which is particularly crucial for elder care. These tools lead to improved satisfaction and outcomes.
November 19, 2024
Mitel CX, launching in Q1 2025, redefines customer engagement with AI-powered solutions, omnichannel flexibility, and hybrid communications to meet modern customer experience demands.
September 30, 2024
Explore how AI-powered contact centers transform customer service with automation, personalization, and seamless adaptation to hybrid work models.
September 19, 2024
Customer experience is a fundamental driver of growth and revenue. Investing in advanced contact center solutions improves brands’ CX and bottom line.
September 03, 2024
Amid global outages like CrowdStrike, Mitel’s resilient communication systems help to ensure uninterrupted service, proving the importance of hybrid infrastructure and robust security.
August 12, 2024
How can you turn unsatisfied customers into brand loyalists? Contact centers are pivotal for the customer experience – here are three ways to transform CX.
February 26, 2024
Could the evolution of AI-influenced interactions bring us back to our more natural, efficient way of communication? Explore the potential of voice bots in the contact center customer experience.
February 09, 2024
Your healthcare facility's guest experience affects your reputation and bottom line. Here are three ways to make a memorable hospital guest experience.
January 24, 2024
Discover 10 technology trends to help banks and credit unions deliver the experiences and services customers seek in 2024.