The Mitel Blog

Your home for the latest on business communications trends, tips, news and announcements.

Topic: Customer Experience & Call Center

Latest Posts

Mitel understands what it takes to deliver an exceptional end-to-end customer experience, which is why we were ranked highest in customer satisfaction in a new report by Eastern Management Group.

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Tottenham Hotspur scores big with the unveiling of their innovative new stadium. The club will rely on Mitel technology to help boost employee productivity and the fan experience.

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Many businesses have tremendous untapped potential to improve customer experience, productivity and more by leveraging the right communications technology, but let their worries and existing solutions get in the way.

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To remain competitive, organisations will need to overhaul their contact center processes, systems and business practices to provide an exceptional customer service.

 

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Your healthcare facility’s guest experience affects your reputation and bottom line. Here are three ways to make a memorable hospital guest experience.

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Show your customers some love, and a better customer experience, with the right call center software. These four tips will help you make the most of your call center software, building customer relationships to last a lifetime.

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2019 is shaping up to be the year of strategic thinking: better analytics, more intentional social media conversations and innovative ways to involve artificial intelligence. To help you stay on target for 2019, we’ve identified nine of the most influential trends affecting centers so far.

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Here’s what industry thought leaders say about customer experience and how to effectively implement a successful CX strategy.

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The future of banking is branchless. By elevating the mobile customer experience, banks increase customer satisfaction and loyalty. 

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As an emerging technology, the experts keep revising the definition of artificial intelligence. Organizations have to keep pace to reap the business benefits.

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