Latest Posts

Topic: Digital Transformation

February 26, 2024

Contact Center Customer Experience and the Rise of AI: Are All Bots the Same?

Could the evolution of AI-influenced interactions bring us back to our more natural, efficient way of communication? Explore the potential of voice bots in the contact center customer experience.

Digital Transformation

February 20, 2024

3 Big Reasons to Consider Hybrid Infrastructure for Business Communications

Frost & Sullivan’s Michael Brandenburg explores the evolution of unified communications on-premises and cloud models and the advantages of hybrid deployments.

Customer Experience

January 15, 2024

3 Reasons You Can’t Afford to Let Your Communications System Fall Behind

Your business communications system is the lifeblood of your organization and sits at the heart of every strategy and tactic you employ to stay ahead of the competition. If you don’t keep this vital business system in peak condition, you’re far more likely to fall behind. Here’s how you can stay ahead of the curve.

Digital Transformation

November 27, 2023

Bleisure and the Rise of Hotels as Co-Working Spaces

Explore the benefits of hotel co-working spaces, the impact of bleisure travel on the hospitality sector, and how it drives customer loyalty and extended stays. 

Digital Transformation

November 06, 2023

Health at Home: The Benefits of Remote Care

Home-based healthcare provides patients with quality care in the comfort of their homes, thanks to advancements in digital and communications technologies.

Productivity & Efficiency

October 16, 2023

Improve the Healthcare Professional Experience and Reduce Burnout with these 7 Steps

Healthcare workers are exhausted and overworked. Improve staff experience and patient outcomes by streamlining operations with AI and automation. 

Digital Transformation

September 26, 2023

5 Top Tech Trends in Higher Education

Here are some top communications and collaboration tech trends for colleges and universities worldwide as students return to campus.

Digital Transformation

September 13, 2023

The Top 3 Ways AI Is Transforming Financial Services Organizations

Financial services organizations are among the leaders in AI adoption, using it to improve efficiency, customer satisfaction, and decision-making.

Digital Transformation

July 18, 2023

Empty Offices and Busy Neighborhoods: The Post-Pandemic Hybrid City

Remote and hybrid work has created a new kind of city life thanks to modern communications technology. How are businesses adapting to the new normal?

Customer Experience

July 06, 2023

8 Ways Financial Services Can Be More Innovative in CX

Digital disruption has driven many businesses to seek innovative ways to stay competitive. Learn how to use unified communications to create a winning CX.

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