The Mitel Blog

Your home for the latest on business communications trends, tips, news and announcements.

Topic: News & Trends

Latest Posts

Coronavirus is spreading, and with it, a work-from-home culture. You need a plan and effective technology to help your team continue to work and connect seamlessly.

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Customer expectations have never been greater. In the race to stay competitive, it's clear that moving to the cloud is imperative.

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2019 is shaping up to be the year of strategic thinking: better analytics, more intentional social media conversations and innovative ways to involve artificial intelligence. To help you stay on target for 2019, we have identified nine of the most influential trends affecting centers so far.

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How and where we work is changing. Mitel CEO Rich McBee explains the impact communications technology is having on this change in this Futures In Focus podcast.

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News & Trends | August 06, 2019

Mitel named a leader in the unified communications and collaboration market, according to the new IDC MarketScape report.

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Artificial intelligence (AI) is the secret to optimizing your customer experience in the highly competitive digital age. Here is how to make it work for your business.

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Learn how to build a seamless handoff between bots and agents. Not only does that help the customer today, it strengthens the customer experience for years to come.

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Telemedicine is quickly becoming a vital part of healthcare delivery. Unified communications makes this possible by linking people and data via the cloud.

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For this final installment in his "When Artificial Intelligence Meets Collaboration" blog series, expert Ryan Smith imagines how external resources could provide unprecedented access to knowledge when businesses need it most.

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Like an iceberg, consumers only see the tip of how AI is revolutionizing the customer experience. There is so much more going on behind the scenes.

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