Your home for the latest on business communications trends, tips, news and announcements.
Topic: TCO & Cost Optimization
Optimizing your contact center for the customer experience is the key to building loyalty and increasing profits. Here is how to get started.Read
For small and mid-size businesses (SMBs), managing growth is one of the biggest challenges. Fortunately, chatbots are poised to help, saving SMBs valuable time, money and resources so they can compete with enterprises.Read
With IoT and unified communications, stadiums lower costs, boost efficiencies and improve the fan experience.Read
Many businesses have tremendous untapped potential to improve customer experience, productivity and more by leveraging the right communications technology, but let their worries and existing solutions get in the way.Read
Global adoption and spending on UC is increasing, but managers must still demonstrate to CFOs why UC is the best technology to help accomplish key business goals.Read
Writing a request for proposal can be complicated. With these 11 tips to writing a business communications RFP, you’ll find the best vendor for your needs.Read