When trying to improve productivity and efficiency, schools and businesses often discover their communications system is holding them back by inhibiting collaboration, rather than fostering it.

Providing staff with just email and an outdated phone system creates communication siloes, limits collaboration between locations and slows everything down. In addition, due to the rapid pace of technological innovation, a future-proof communications system is no longer optional—it’s mandatory.

As schools and businesses look to upgrade their costly telephony systems to address these issues, many are discovering that a modern, on-site solution offers the control and functionality they need to boost productivity and efficiency through collaboration.

BHS Puts Their Communications System To The Test

Bexhill High School (BHS) in southeastern England is a real-world example of how schools can leverage the right communications technology to create a culture of collaboration and increase output while reducing wasted time and money.

With 1,500 students, a few hundred staff members and two separate sites, BHS needed more from their communications than their outdated system could deliver.

The school had a new, technologically-advanced facility – state-of-the-art learning pods, a laptop for every student and more – with an old telephony system that just didn’t match, according to Jon Martin, the East Sussex County Council IT manager who works with BHS.

Staff were frustrated by how the system tied them to a single location, preventing them from being easily reached when visiting the other site.

Because teachers couldn’t take calls during lessons or outside the classroom, voicemails from parents and other staff piled up, and sifting through all those messages was time-consuming and inefficient.

On top of that, teachers couldn’t quickly reach out to each other to discuss problems and ask questions because for every eight staff members, there was less than one phone extension. And, even with that limited capability, the existing system was costly to manage and maintain.

Acing Collaboration With On-site, Unified Communications Technology

After deploying MiCollab, a mobile collaboration application, and MiVoice Business, an on-site unified communications and business phone system, Jon delivered “a feature-rich IP system to support all teachers and staff across both sites” aimed at boosting collaboration.

And the results are in:

Productivity: Now, instead of being tied to one location, teachers can work seamlessly from any of 100 desks or workstations and connect through the mobile app from anywhere. Meeting with parents and other teachers through multiple channels at any time is simple, so teachers can collaborate in ways that work for them and allow them to get more done each day.

Efficiency: Instead of wasting time going through the prompts in their voicemail inbox, teachers can listen to those messages as .wav files from their email and respond faster. Plus, teachers can record calls at the touch of a button, enabling them to capture parent feedback efficiently and then reply appropriately.

Improved TCO: Teachers are excited to have their own phone extension, modern IP phone and collaboration app now, and the school is pleased to have lowered the cost of their overall communications at the same time. Most importantly, BHS has protected their investment by deploying a scalable, future-proof system that more closely aligns with their mission.

“BHS has lots of relationships with other schools, both national and international, so this [technology] fits brilliantly with the BHS ethos and collaborative approach to learning,” Jon said.

By creating better opportunities for connection and communication between teachers, parents and students with an upgraded, future-proof system, BHS experienced major productivity gains and reduced wasted time. The school serves as an example for what can be accomplished when you unleash the full collaborative potential of employees.

Flagship Solution

MiVoice Business uses the most advanced technology for the mid-market, delivering a total communications solution. Next generation containerisation software architecture available in the new release accelerates the speed to market for next-gen applications and business efficiency software upgrades. 

With superior collaboration and end user experience from the latest MiCollab release, omnichannel MiContact Center solutions from the latest release of MiContact Center Business and the best endpoints, the 6900 series IP phones and the market-leading 4th generation SIP -DECT base stations and mobile endpoints make MiVoice Business Mitel’s flagship solution for the mid-market.

Want to boost collaboration to improve productivity and efficiency? Learn more about MiCollab, MiVoice Business and unified communications solutions. >


Frederic Schilton

Product Marketing Manager, UC Solutions (EMEA)

Frédéric works in product marketing management, charged with successfully developing and executing key solution launches within the international markets.

He collaborates with field marketing, global product and solution marketing and sales teams to develop campaigns and promotions supporting unified communications solutions portfolio sales and promote those solutions to the channel partners and distributors.

In addition, he handles outbound marketing for the UC solutions (on-site or private cloud) portfolio of products, including designing and creating various types of technical marketing and sales collateral to support go-to-market activities.

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