When companies examine the true cost of their existing communications system, they are often shocked. Equipment and maintenance costs are always taken into account, but when productivity losses, missed opportunities and miscommunications caused by outdated technology are included, the cost of many systems is staggering.

In fact, one Webtorials report from 2017 found that nearly 15% of total work time is wasted due to inefficient or ineffective communications. Considering employees spend about two-thirds of their workday on communications-based activities, that percentage is not surprising.

Small businesses in particular simply cannot afford that much wasted time and stand to gain substantially from putting a flexible, efficient, future-ready communications solution in place. But, how can this be achieved?

Let’s look at an example.

A hotel with 150 rooms had a ten-year-old communications system that was holding them back. Ongoing maintenance was expensive and system management was difficult and time-consuming—a major drain on resources.

The features available were also quite limited. Simple things like automated wake-up calls or enabling select office staff to work from home were impossible.

And, the system didn’t have the flexibility required to scale effectively if the hotel’s owner, Jane, wanted to expand in the future.


Hospitality organizations have unique communications needs. Read our guide to learn how to find a new communications system to address those needs. >


When Jane decided to upgrade her communications technology to address these issues, she was concerned about the size of the investment; in a small business, every dollar counts. After doing her due diligence, Jane was able to find an innovative, cost-effective solution that would be easy to deploy: the MiVoice Office 400 communications system with a brand new SMB Controller hardware platform.

She also selected several hotel-specific applications to complete the hospitality workflow, including an embedded web-based front desk app, guest services app and property management app.

The changes were immediate:

Flexibility. Jane can now expand to other locations or hire remote workers in a different country because the solution’s open and adaptable infrastructure allows it to be deployed across multiple sites in multiple countries.

Plus, adding new users, devices, applications and functions at any time is easy, and there’s a wide range of supplementary, industry-specific solutions available if Jane decides to increase functionality later. This includes Teleworker functionality via MiVoice Border Gateway, which enables employees to work from anywhere there’s an internet connection and from any device, all with a single number.

Efficiency. Because the system is in-house and all-in-one, everything is streamlined, from embedded web applications that require no installation and are always up-to-date to seamless integration of mobile end devices. Jane can even control accessibility with functions such as call control and integrated voicemail.
In addition, features like click-to-call and automated wake-up calls save employees small bits of time each day that quickly add up.

Future-Ready. A standardised interface for connecting modern applications and terminals opens up possibilities for Jane, as does the ability to connect to the public network via an Internet provider using the integrated SIP protocol. She was even able to keep some existing third-party phones and her old PMS system, minimising the cost of the new investment.

The solution is also prepared for CloudLink – a suite of next-gen applications from Mitel – thanks to the new SMB Controller hardware platform. Now, Jane’s hotel is prepared to face the ever-changing technology landscape agilely and within budget.

Ultimately, the true cost of a communications system depends largely on its ability to reduce wasted time and resources and adapt to a company’s needs. When contemplating a system upgrade, extend your focus beyond the price of the equipment and consider what increased flexibility, efficiency and future-proofing will save you in the long run.

The new MiVoice Office 400 release introduces brand new technology and a brand new hardware platform, the SMB Controller (SMBC), future-proofing a new customer’s business for years to come.

In search of a better communications investment? Learn more about MiVoice Office 400 and unified communications solutions. >


Frederic Schilton

Product Marketing Manager, UC Solutions (EMEA)

Frédéric works in product marketing management, charged with successfully developing and executing key solution launches within the international markets.

He collaborates with field marketing, global product and solution marketing and sales teams to develop campaigns and promotions supporting unified communications solutions portfolio sales and promote those solutions to the channel partners and distributors.

In addition, he handles outbound marketing for the UC solutions (on-site or private cloud) portfolio of products, including designing and creating various types of technical marketing and sales collateral to support go-to-market activities.

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