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Last Week in Business Communications is a weekly post where we cover some of the notable articles and happenings in the business communication world from the week before. Check back each Monday for your news fix.
Changes in Social Media Messaging Settings Can Help Businesses Quell the Angry Customer Privately
on Cloud Contact Center Zone
Social media has been a great tool to get feedback from customers, but the way those social networks facilitate interactions has often lead to ugly public fights and PR nightmares. Fortunately, some leading social media platforms have recognized the problem and created new ways for companies to address dissatisfied customers privately. Read the article >
FCC Says PayPal 'Robocall' Policy Could Break Rules
on Network World
PayPal is one of many companies that has forced customers to consent to outbound robocall advertising as part of new user agreements. However, the FCC is investigating this case and ones like it to ensure there are opt-out options and prior written consent—without which, PayPal and companies like it may be in violation of federal laws with significant financial penalties. Read the article >
Putting the 'You See' in UC
on NoJitter
Augmented and virtual reality have been fun tech for gaming and recreation, but Phil Edholm sees a ripe future for enterprise communication applications. Find out where he thinks these technologies are headed. Read the article >
IT World Cartoons 2015: The Year in Geek Humor
on IT World
IT can be serious business, but that doesn’t mean IT pros don’t know how to have a good laugh. Here are 25 cartoons covering some of the big tech events this year so far. Read the article >
