Critical events—natural disasters, cyberattacks, public health crises, and IT system failures—pose significant threats to companies, organizations, and individuals. These disruptive incidents can strike without warning, threatening people, assets, and business operations. As a result, organisations increasingly prioritize risk planning and mitigation to ensure a rapid and effective response to these critical events. In addition, critical events can cause substantial financial losses and operational setbacks, with recovery often taking several months.

Yet, despite being at least moderately prepared, only a tiny amount of damage is averted. Recovery takes months, which adds to opportunity costs. This highlights the importance of digitalization and automation in critical event management—organizations with advanced digital tools and automated processes are generally better equipped to handle crises and resume normal operations more quickly. The connection between digital readiness and resilience underscores the need for ongoing investment in technology and strategic planning to reduce the impact of critical events.

That's where Mitel Critical Event Management (CEM) comes in — an all-in-one platform designed to provide a seamless approach to managing risks, incidents, and emergencies.

What is Mitel Critical Event Management?

Together with our partner Everbridge, we offer Mitel CEM, which consolidates critical event management tools into a single platform. This allows organizations to collect risk data, locate people and assets at risk, initiate appropriate action, manage incidents as they unfold, and conduct detailed analysis after the event. This holistic approach means that every stage of crisis management is covered, from early risk detection to post-incident review.

With advanced risk intelligence, Mitel CEM enables organizations to identify potential threats before they escalate, providing timely alerts and insights. The platform's communication features ensure that stakeholders, including employees, customers, and emergency responders, are informed and connected through multi-channel communication. Collaboration and coordination capabilities allow teams to work together in real-time, facilitating efficient incident response and resolution.

By streamlining operations and enhancing user experiences, Mitel CEM offers a modernized approach to critical event management. Whether it's a natural disaster, a security breach, or another unexpected event, CEM equips organizations with the tools to ensure safety, maintain business continuity, enhance resiliency, and foster a sense of preparedness.

At the heart of Mitel CEM is a commitment to keeping people safe and businesses running. With risk planning and mitigation capabilities designed for when needed most, we help organizations navigate the complexities of critical event management with confidence and efficiency. Whether you want to improve your emergency response strategy or enhance your overall risk management framework, Mitel CEM provides the comprehensive solution you need.

3 Portfolio Elements of Mitel CEM to Look For

With this release of CEM for the UK and Germany, we introduce new portfolio elements to bring a more comprehensive and intuitive solution to emergency events with the following solutions:

1. Streamlining Crisis Management with AI-Powered Business Operations

The Business Operations solutions leverage AI to provide comprehensive risk monitoring, analysing thousands of data sources to identify potential threats in real-time. With automatic response workflows, our system ensures that the right stakeholders are notified immediately during an emergency, facilitating swift and coordinated action. Pre-defined templates allow for rapid mass communications, while multi-channel communication and push alerts enable seamless coordination among first responders, law enforcement, and internal staff, even in remote locations. These features empower organizations to respond effectively to emergencies, safeguarding people and operations.

2. Enhancing Safety and Compliance and People Resilience

With intelligent risk analysis and expert human curation, we dynamically correlate risk events with assets and facilities within designated threat zones. This sophisticated system enables immediate response to emerging risks, supported by mobile access to essential information, emergency hotlines, panic buttons, and virtual escorting for enhanced personal security. Our customizable, multi-modal, two-way communication keeps everyone connected, providing a tailored approach to fit your organization's specific needs. Additionally, our data-driven risk analysis and automated reporting capabilities consistently meet compliance and governance standards. With our People Resilience solutions, you can maintain a safe and responsive environment for your entire workforce.

3. Optimizing IT Management with Proactive Digital Operations

To keep your digital infrastructure running smoothly, our Digital Operations solutions offer a comprehensive approach to monitoring and incident response. Combining signals from various monitoring tools creates a unified view that transforms raw data into contextual, actionable insights. This approach allows for proactively identifying and addressing performance issues before they affect your customers or business operations. Our automated IT incident response management uses pre-defined workflows and alerts to ensure that the right teams are engaged when a problem is detected, minimizing downtime and service disruptions. Additionally, automated on-call scheduling ensures that you always have the right personnel available to tackle any IT incident, day or night. With our Digital Operations solutions, you can achieve a seamless, reliable digital environment that keeps your business and customers connected without interruption.

Mitel CEM Solutions Redefine Critical Event Management

By partnering with Everbridge to offer Mitel CEM solutions, we are expanding our communication and collaboration ecosystem to address a broader range of critical event management needs. These solutions are designed to provide a comprehensive approach to managing and mitigating risks during high-stress situations, offering capabilities vital for maintaining business continuity and safety.

Mitel CEM solutions enable organizations to respond swiftly and effectively to critical events, whether they are related to natural disasters, cyber threats, or other unforeseen incidents. By providing a seamless communication platform, these solutions connect key stakeholders, allowing them to coordinate responses in real-time and ensure that crucial information reaches the right people at the right time.

Our solutions play a significant role in accelerating our customers' digital transformation journey. They do so by integrating with existing systems, thereby reducing operational silos and streamlining workflows. This leads to greater operational efficiency and reduced time to resolution during critical events, which is crucial for minimizing disruptions and mitigating risks.

Beyond operational efficiency, these solutions contribute to a better employee and customer experience. Enhancing communication and collaboration helps foster a safer work environment and build trust with customers, who can rely on the organization's ability to respond effectively to crises. With Mitel CEM solutions, businesses are better equipped to navigate the complexities of today's risk landscape, ensuring they are prepared for any challenges.

Don’t Wait for a Crisis to Happen. Learn More About Mitel Critical Event Management >

*Please note that this release is only for the UK & Germany and is not a managed service.