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For more than 50 years, Mitel’s story has always been one of growth, collaboration, and innovation. And when Mitel rebranded just over a decade ago, it introduced a new tagline: “Powering Connections.”
Many of our customers were reminded of the electric company, which provides the essential services they rely on daily. This association still holds, but it’s gained additional meaning over the years.
Modern unified communications and collaboration (UCC) is no longer just about “keeping the lights on.” It empowers businesses of all sizes with the essential tools to make meaningful daily connections.
With an expanded portfolio, a focus on hybrid cloud communications, and a reinforced commitment to providing the best UCC solutions, Mitel equips our customers and partners with the flexible, future-proof tools they need to excel.
Today, Mitel is about more than just “Powering Connections” – we’re “Powering More Connections.”
Empowering Connections in a New Work Paradigm
Imagine a world without business communications: no phones, no video calls, no online chats, no contact center support. While this once felt like an extreme hypothetical, for many, it was a scenario made all too real by the COVID-19 pandemic as organizations worldwide scrambled to shift to a fully remote system of work overnight.
As the world suddenly adapted to the new reality, it underscored how integral communication is to business operations. Mitel’s resilient, secure, and seamless unified communications as a service (UCaaS) tools helped organizations get through the most challenging times of the pandemic. Today, they’re the foundation for successful in-person, hybrid, and remote communications strategies.
Even over the past year and a half, Mitel has been busy making new strategic connections. In October 2023, Mitel acquired Unify, significantly expanding our global footprint and customer base. This acquisition gives our customers more choice and flexibility by adding exciting UCC products to our ecosystem while strengthening the support we can provide to our enterprise customers with a robust Managed Services business.
In September 2024, Mitel entered a strategic partnership with Zoom to deliver AI-first hybrid solutions to users worldwide. The Zoom-Mitel offering provides a fully integrated, feature-rich experience that enhances business productivity and collaboration with tools that “just work.”
Mitel’s commitment to powering connections has always meant adapting and growing as the industry changes. Whether that’s making new partnerships, innovating in cutting-edge communications, or deepening industry expertise, we empower our customers with the best UCC solutions on the market.
Agile, Innovative Communications for a Hybrid World
Today’s workplaces are increasingly hybrid, and Mitel’s UCaaS solutions are, too. Our focus on hybrid cloud communications enables organizations to be more flexible and maintain greater control over their business data and infrastructure.
A hybrid cloud approach to UCC combines the security and reliability of on-premises systems with the scalability and adaptability of the cloud. This multi-channel, go-anywhere capability drives better customer experiences and new business opportunities.
Mitel is the only UCC provider focused exclusively on developing hybrid cloud communications, allowing our customers to align communications with business needs while providing the highest control and security standards.
Taking a hybrid cloud approach also allows our customers to leverage generative AI throughout their business communications thoughtfully. Updates will incorporate new technologies, giving customers a manageable adoption process.
By prioritizing hybrid cloud communications, Mitel gives businesses the agility to roll out new services quickly and adapt as needs change. This empowers enterprises to form long-lasting, close connections – with employees, customers, and partners.
Stronger Connections with Vertical Integrations
Every leader wants a communications solution that delivers on the unique needs of their business. Mitel’s new portfolio strategy addresses industry-specific requirements for five significant verticals:
Vertical integrations allow businesses to optimize their communications precisely around their unique requirements for smoother interactions and better productivity. We’re also deeply committed to empowering frontline workers with the tools to communicate in demanding environments. From germ-resistant and durable DECT handsets to AI-powered contact center capabilities, Mitel’s mission-critical solutions are multimodal, versatile, and adaptable to any situation.
Mitel’s industry-specific solutions mean our communication tools are designed to fit seamlessly within existing technology stacks. This empowers businesses to maintain the highest levels of communication while reducing complexity and enhancing ROI.
Powering More Connections
Mitel’s innovative solutions and ability to adapt to the evolving UCC landscape have only strengthened with time. Over 10 years, we’ve grown from over one million cloud communications seats or subscribers to over 75 million users in more than 100 countries.
Mitel remains committed to providing secure, reliable, and future-proof UCC solutions as we grow and innovate. But we’re not just powering more connections - we’re empowering our customers to collaborate better, innovate faster, and become more resilient.
Effective communication is more than just a service in the new hybrid era: it’s the competitive advantage businesses need to thrive. Contact us today to learn how Mitel can empower your organization with the industry’s best UCC solutions.
