When it comes to service continuity with a cloud-based solution, the decision makers polled in this survey focus their attention on the platform, and its capacity to provide availability, fault resilience and an activity restoration plan. Two-thirds of respondents cite this point as their main criterion, far ahead of local system survivability (16%), availability of the application itself (13%) and of the network (4%).
These figures have evolved considerably since the 2016 survey and show that the historical obstacles to cloud systems are gradually disappearing. Thus, the question of whether a network can provide the necessary continuity of service required for the proper functioning of a business communications system is no longer a central preoccupation for decision makers. Solutions that secure access by redundancy or by mobile rerouting are now clearly identified and offer the level of guarantees that professional users require.
To a certain extent this observation opens the way for businesses to consolidate and replace on-site systems with 100% cloud-based alternatives, for which network connectivity and the availability of application platforms are key. It is certain that the gradual hybrid-mode migration to the cloud has a promising future.
The results of this survey can be downloaded here.
