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2020 was a whirlwind year. As the pandemic challenged the ways people around the world conducted both business and their personal lives, communications technology, collaboration and migrating communications to the cloud became an integral part of ensuring that business operations experienced as little disruption as possible.
Let’s look back at some of Mitel’s most popular blogs from last year that cover these trends and best practices as companies continue their pivot to remote work options.
TOP 10 HOSPITALITY TECHNOLOGY TRENDS FOR 2021
Hotels are becoming their own hubs of activity, with customers needing access to workspaces in addition to places to rest their heads. These needs are largely powered by technology, making IT more of a priority to hotel operations and the guest experience than in years prior. Communications efficiency and mass customization are a must, not a perk, for hotels looking to set themselves apart. With limited travel and reduced occupancy caused by the pandemic, advancements in areas such as cloud migration, going touchless and self-service meeting spaces are timely and necessary to these organizations’ long-term success.
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THE 9 MOST IMPORTANT CALL CENTER TRENDS OF 2020
The strategy and technological advancements of 2018 and 2019 paved the way for higher-level call center and customer experiences. From streamlining call center response with artificial intelligence to using two-way social media conversations for quick and personalized customer support, we identified nine technology trends that help companies build customer relationships that last.
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4 TEAM COLLABORATION CHALLENGES—AND HOW TO OVERCOME THEM
Collaboration quality has long characterized high-performing companies. As the pandemic pushed more companies to go remote, businesses find maintaining high-level collaboration increasingly difficult. Here’s how growing organizations can promote collaboration within their teams and enhance communications between departments and employees.
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WHY MORE CFOS ARE SHIFTING IT INVESTMENT FROM CAPEX TO OPEX
Where and how companies spend money can be a constant game of tug of war. While CFOs have traditionally looked at communications as capital expenditures, some argue that adopting an operating expenditure model for these expenses might be a better course of action. Doing so can help companies keep up with the rapid pace of technology advancement, lowering the risk of incorrectly predicting future needs and freeing up capital for other investments.
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HOW TO KEEP YOUR REMOTE WORKFORCE MOTIVATED
Is micromanagement your strategy for supervising remote work? Not so fast! There are better ways to keep teams motivated and engaged. Here are some ways your team can remain efficient and productive, no matter where they work.
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IS ‘WORKING FROM HOME FOREVER’ SUSTAINABLE?
The global pandemic forced many businesses to pivot to remote work and make quick investments in technology that enabled staff to maintain efficient communication and collaboration. Experts believe that remote work will remain a permanent part of the business landscape, but a blanket work-from-home approach may not be sustainable. Here are the common downsides of remote work and how you can address them to find the right balance for your business and culture.
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PHONE GREETING BEST PRACTICES: UNDERSTANDING THE BASICS
The quality of your call flow and phone greetings can make or break your customer experience. It’s up to you to implement the most effective strategy and use your phone system’s features effectively. Mitel has outlined the basic principles and best practices for phone greetings so you can avoid caller frustration and design, script and record with confidence.
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6 HOSPITALITY TECHNOLOGY CASE STUDIES YOU SHOULD SEE
Looking for ways to act on trends right now? These six case studies provide real-life examples of hotels and hospitality businesses that used communications and collaboration technology to improve their guest experiences and operations in tangible ways. The results made them proactive, efficient, customer-friendly and cost-effective.
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IN A PANDEMIC, BUSINESS VIDEOCONFERENCING KEEPS IT PERSONAL
Communications technology is smart preventative medicine during global crises. With almost 60 percent of employers increasing work from home flexibility, videoconferencing makes it possible for them to meet and collaborate as they would in the office. Here are four ways to use communications tech to pandemic-proof your business, in sickness and in health.
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16 WAYS TO HELP REMOTE WORKERS FEEL LIKE THEY’RE IN THE CONFERENCE ROOM
The contributions of remote workers are invaluable. Helping your remote colleagues feel like they’re in the conference room with everyone else can make them feel connected and valued. Whether it be by managing time zones or providing the best tech solutions, here are 16 ways to make sure you don’t miss out on the information, knowledge and feedback your remote workers provide.
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As communications technologies advance, we will continue to see broad applications of it on a broader scale. The results will impact efficiency, engagement and business continuity in times of crises and times of recovery. Continue to follow our blog for more commentary on technology and its impact on our world.
