If you’re still unsure of what unified communications as a-service (UCaaS) can do for your business, then it’s time to get up to speed and take advantage of its benefits and capabilities. UCaaS has been building up to become what it is today, and it’s time to dive in. In an effort to make that dive easier, we’ll answer two of your most common UCaaS questions.

What’s the difference between UC and UCaaS?

UCaaS is a delivery model in which a variety of communication and collaboration applications and services—all of the regular integrated apps associated with UC—are outsourced to a third-party vendor and delivered over an IP network—most often the Internet. So, the main difference between standard UC and UCaaS is that the latter offers UC as a hosted service, which usually provides higher levels of availability, flexibility and scalability and greater cost savings (most UCaaS users invest to avoid the capex and opex costs of deploying UC on their own).

Why is now the best time to invest in UCaaS?

According to research firm MarketsandMarkets’ comprehensive 2013-2018 UCaaS report, this year represents the beginning of the technology’s widespread adoption. The report describes UCaaS as “a rapidly growing market” that is generating a lot of interest, and “one of the key enabling factors that will drive the market for unified communication.” All in all, the UCaaS market is projected to grow from its current $2.52 billion revenue to $7.62 billion by 2018.


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