Your home for the latest on business communications trends, tips, news and announcements.
AI is assisting in the contact center today with training, conducting advanced analytics and simplifying routine tasks. Find out how.Read
When working remotely and using your cloud phone in public places, keep things friendly with your neighbors by observing "coffee shop" etiquette.Read
To ensure you’re prepared for an emergency of any kind, consider these tips for evaluating a mass notification system.Read
You need the flexibility to define user permissions, control accessibility and prevent false alerts. This new feature by Mitel gives you that and more.Read
By 2020, the majority of people will be booking their travel plans online. How can the travel industry stay competitive and relevant?Read