MiVoice Connect Upgrades

MiVoice Connect and Shortel 14.2 customers have several options to upgrade depending on their deployment choice. For customers looking for a similar perpetual license solution, the upgrade path is to MiVoice Business SMBC, MiVB Virtual, or MiVB Solution Virtual Instance. For customers seeking subscription / monthly licenses, MiVoice Business Subscription is the solution of choice.

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MiVoice Connect Upgrades

MiVoice Connect and Shortel 14.2 customers have several options to upgrade depending on their deployment choice. For customers looking for a similar perpetual license solution, the upgrade path is to MiVoice Business SMBC, MiVB Virtual, or MiVB Solution Virtual Instance. For customers seeking subscription / monthly licenses, MiVoice Business Subscription is the solution of choice.

Evolve your Business Communications with Mitel

  • MiVoice Business

    With MiVoice Business you get:

    • Advanced enterprise-level features comparable to those you have enjoyed with MiVoice Connect

    • Deployment flexibility: on-site, private cloud, public cloud (AWS / Azure)

    • If you enjoy MiVoice Connect with MS Teams, Mitel is offering you the best integrations in the market while getting your voice solutions ready for the future

    • Option to consume via monthly subscription commercial terms
    Learn more about MiVoice Business
See how MiVoice Business compares with your MiVoice Connect features. Advance your business with this refresh
  • Features MiVoice Connect MiVoice Business
    Auto-Attendant
    Call recording
    Breadth and Depth of Call Control Options
    Workgroups Yes (Ring Groups & Hunt Groups)
    Voicemail features
    Voicemail Platform Resilience
    MiVoice Business Console / Reception  Lesser Operator Role
  • Features MiVoice Connect MiVoice Business
    Collaboration & Conferencing Apps UCC Client MiCollab
    Mobile Collaboration
    Video Conferencing
  • Features MiVoice Connect MiVoice Business
    Microsoft Teams Integration Mitel Assistant / Telephony Only client
    Vertical Applications Limited and dated
    CRM Integrations Limited and dated
  • Features MiVoice Connect MiVoice Business
    User provisioning
    Calling Analytics / Brightmetrics
    Proactive Monitoring Mitel Performance Analytics
    System Upgrades process Single Image - Slow and Rigid  Multi Image - Faster and Flexible 
  • Features MiVoice Connect MiVoice Business
    CapEx Purchase
    OpEx Subscription
  • Features MiVoice Connect MiVoice Business
    Small Controller Voice Switch Hardware / Multi-Servers SMBC All-in-One Form Factor (Call Control & Voicemail)
    Microsoft OS Windows Server Virtual Deployment
    MBG External / OEM Integrated / Mitel Provided 
  • Features MiVoice Connect MiVoice Business
    Virtualized (VMware / Hyper V)
    Public Cloud (AWS / Azure)
  • Features MiVoice Connect MiVoice Business
    Scaling for deployments over 500 seats Poor
    Resiliency / Stability 1st generation - more suited to small deployments Yes – Advanced Generation / Scalability
  • Features MiVoice Connect MiVoice Business
    6900 Series Phone compatibility
  • Features MiVoice Connect MiVoice Business
    Contact Center Application
    MiVoice Connect CC / ECC
    MiContact Center Business

Discover Your Upgrade Options