Product hero

Across Health Home Care

Across Health Home Care provides in-home nursing for children in the Dallas/Fort Worth area. To better serve its patients and their families, Across Health Home Care needed to find a way to communicate and collaborate more efficiently with a remote nursing staff.

Across Health Home Care is a family-owned home healthcare company that is passionate about providing high quality nursing and therapy care to children and their families. Growing rapidly, Across Health Home Care has in-home nurses available across the Dallas/Fort Worth area, and is constantly adding new staff to serve its growing list of patients. 

With such a dispersed workforce, Across Health Home Care needed a secure way to communicate quickly between nurses, administrators, patients and their families. With MiCloud Connect and Mitel Teamwork, Across Health Home Care is able to provide exemplary care to more patients, which means happier and healthier kids.

“In home care, the biggest issue is that nobody is sitting in the same office on any given day. We need to be able to be reached, we need to be able to reach our families, we need to be able to reach our staff, we need to keep track of our staff, keep track of our patients. And, so, we really needed a phone that could do that for us. And Mitel has been able to give us that.”

- Jessica Reva, CEO/Administrator for Across Health Home Care

    Goals
    • Grow company to meet increasing patient list
    • Keep employees connected to ensure efficient operations and best care for patients
    • Meet HIPAA compliance requirements and protect patient privacy
    Results
    • A 50 percent increase in nursing hours after implementing the system
    • Easy remote orientation process for new staff
    • Rapid response times during work hours, even if the team are not at a desk, with call routing and forwarding

Get a BUSINESS VoIP Quote Today

Similar Success Stories
Cape Medical Supply

Cape Medical Supply provides sleep therapy and orthopedic bracing products and services to patients in need. When it needed a better way to communicate with its customers, Cape Medical Supply turned to Mitel for its hosted VoIP solution.

Read More
Minnie's Food Pantry

Minnie’s Food Pantry was founded by Dr. Cheryl “Action” Jackson in 2008 in Dallas, TX, with a mission to provide healthy meals and resources to those in need by way of red-carpet treatment.

Read More
New Jersey SHARES

New Jersey SHARES is a statewide, non-profit organization that provides temporary assistance to individuals and families in need of help paying their energy bills. Its large call volume couldn’t be accommodated, calls were dropped, reporting was unreliable and call monitoring was difficult.

Read More
Similar Success Stories
Tulane Health Science

The Tulane Health Science Center needed a secure and cost-effective communications tool for remote workers, and found the solution with Mitel.

Read More
Welch Dental

Welch Dental needed a way to handle, track and verify a high call volume and improve customer service.

Read More
Valley ENT

Powerful communications solution provides cost-effective mobility for ValleyENT medical practitioners and greater accessibility for patients.

Read More
Ready to talk to sales? Contact us.