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BOSTON RED SOX™

The Red Sox™ had an aging Avaya communications system. Managing the system required a service agreement with an outside vendor. The costs of maintenance were mounting and the reliability of the solution was problematic. The club decided it was time to explore other telephony options.
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The Red Sox™ wanted their communications to keep pace with technology and provide great customer service to fans. When evaluating vendors, a solution that enabled effective communication with season ticket holders, front-office personnel, sales teams and baseball scouting personnel out in the field was pivotal.

Major League Baseball trademarks and copyrights are used with permission of MLB Advanced Media, L.P. All rights reserved.

Goals
  • More reliability and reduced cost 
  • Better alignment with their future vision for innovation 
  • Need for an environment that was easy-to-use and could be effectively managed and administered by a limited staff
Results
  • Better data via reporting of daily call activity 
  • Enhanced customer service 
  • Ability to manage the system remotely 
  • Resilient and secure for multi-site deployments 
  • Ease-of-use for offsite employees 

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