Mitel’s development partners worked diligently to incorporate voice and SMS functionality into Callidus Health’s two communications solutions — one for patients and one for doctors.
The patient solution simplifies after-hour patient requests and eliminates the need for pagers and third-party call centers. By leveraging the Summit Platform, Callidus Health’s CareLINK solution is able to route patient requests to the appropriate doctor based on the patient’s needs. CareLINK eliminates the need for third-party answering services by alerting the doctor of a new patient request via email or text, allowing for fast physician follow up. All texts and voice recordings are stored in patients’ electronic records and can be sorted by date, time and tags for easy access.
First Assistance was searching for a reliable communications solution that would enable its contact center agents to help customers faster and more effectively, and the Mitel solutions handpicked by channel partner HiTech Solutions were the perfect fit.Read More
Across Health Home Care provides in-home nursing for children in the Dallas/Fort Worth area. To better serve its patients and their families, Across Health Home Care needed to find a way to communicate and collaborate more efficiently with a remote nursing staff.Read More
Cape Medical Supply provides sleep therapy and orthopedic bracing products and services to patients in need. When it needed a better way to communicate with its customers, Cape Medical Supply turned to Mitel for its hosted VoIP solution.Read More