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Location: United Kingdom
Capstone Pediatrics leverages a hosted VoIP and unified communications solution for the offices and implemented the Mitel Enterprise Contact Center to improve customer service. “Our patient contact center has a dashboard, which makes it easy to monitor calls, view and keep track of the average time to answer, abandon rates, and other patterns that can affect the overall patient experience," said Thomas Okokhere, vice president of financial analysis and internal audit." Previously, every practice location was handling patient appointments individually. With Mitel, appointment calls are centralized and the whole process is much more efficient.”
The Children’s Hospital of Eastern Ontario (CHEO) relies on Mitel for seamless connectivity during its annual 24-hour telethon.
Read MoreA healthy communications solution delivered at Gore Hospital, delighting staff and patients.
Read MoreJessie May, a children’s hospice-at-home service, decided it was time to upgrade their communications system as well. They needed a more modern solution that would help them better deliver the outstanding care their young patients needed.
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