Product hero

City of Subiaco

One of the City of Subiaco’s stated goals was to “be innovative and responsive, and maintain a strong customer focus.” Upgrading the telephony environment was identified as a major contributor to meeting this goal.

City of Subiaco

The city selected Mitel based on a combination of functionality, architecture, simplicity, and total cost of ownership (TCO).  
 
“In terms of functionality, the Mitel Unified Communications (UC) and Enterprise Contact Center (ECC) solution offered everything we required,” said Paul Maul, IT Manager. “Additionally, the CAPEX and OPEX calculations we made for the Mitel solution provided the best TCO. Mitel’s architecture had the scalability we were looking for, and the management console gave us the ability to manage the environment ourselves. Also, a lot of the solutions we looked at had very complex licensing models. Mitel’s licensing was simple and easy to understand.” 

Goals
  • Deploy an easy-to-manage, cost-effective, scalable and flexible telephony environment
Results
  • Single management console for UC 
  • Reduced telecommunication and administrative costs 
  • Increased responsiveness 
  • Compliance with service guidelines 

Find The Perfect Solution for Your Business

SIMILAR SUCCESS STORIES
Case Study
Orion Township

Orion Township, sought a flexible, reliable communications solution to replace their failing legacy phone system, and discovered MiCloud Connect.

Read More
Case Study
City of Baltimore

The bustling port city of Baltimore, the 29th largest city in the US, is home to John Hopkins Hospital, the Inner Harbor Historic Seaport, and two professional sports teams. It employs almost 14,000 people across more than 60 agencies and departments.

Read More
Case Study
The City of Marseille

The City of Marseille wanted to modernize its entire telephony system by adopting a two-step approach: an iso-functional migration and progressive addition of unified communications services.

Read More
Ready to talk to sales? Contact us.