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Cooke Center had heard glowing recommendations about the Mitel solution from other technology professionals in the education industry. Mitel was lauded for ease of configuration, which was welcome news when dealing with a difficult system.
Five years later, Cooke Center wanted to deploy new phones at two of their locations. They chose Mitel Connect HYBRID (composed of both on-site and cloud deployments), which allows organizations like Cooke Center to add new sites via the cloud while leveraging the existing initial investment in on-site equipment.
“All the systems support each other and Mitel Connect HYBRID gives us a clear idea of how to plan for future growth,” said Lisanne Norman, Director of Technology.
See how one university efficiently manages incoming calls to help students find additional enrollment opportunities with the Unify OpenScape Contact Center.
Read MoreThe Compagnia di San Paolo Foundation originated in a confraternity established in 1563 and is among Europe's largest private foundations of banking origin.
Read MoreThe University of the Witwatersrand (Wits University) is a public sector organisation and the largest educational institution in Johannesburg, South Africa. Wits celebrated its centenary and is internationally distinguished for research, high academic standards, and commitment to social justice in Africa and beyond. Wits University has five faculties, 33 schools, and two campuses over 400 acres. There are over 8,000 employees and stakeholders, including over 2,000 students and 17 residences for student accommodation.
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