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Location: United Kingdom
Econocom selected MiContact Center Enterprise and created OneDesk, a next-generation offer in IT support based on their new Mitel contact center solution. OneDesk now handles 2.5 million incoming calls a year, which is over 10,000 calls a day.
“We have chosen Mitel because we like its broad range of functions and robust infrastructure that matches our geographical locations."
- Samy Ouharzoune, Unified Systems and Communications Engineer at Econocom
AllSaints consolidates country-specific telephony systems to a single hosted MiCloud platform with support from Opus Technology.
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Design Within Reach chose Mitel’s VoIP phone solution so they would no longer be weighed down by communications that were costly and difficult to maintain.
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Tien Wah Press had an aging telephony system that was inefficient and expensive, so they switched to a modern, IP-based unified communications solution, saving 50 percent on telephony costs.
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