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EuroAirport Basel-Mulhouse-Freiburg communicates with a MiVoice 5000 system — a large-scale project for all concerned. No less than 200 companies had to be interconnected across several sites with brand new terminals, some of which needed to be IP compatible.

There are few places seamless connectivity is more important than a major airport, so Euroairport Basel-Mulhouse-Freiburg turned to Mitel for a comprehensive communication and collaboration solution.

  • State-of-the-art, modern telephony system
  • Maximum availability guaranteed
  • The centralized Mitel 500 Media Gateway ensures connections to the three public networks
  • Transparent media gateways and redundant Mitel 5000 XDs installed at distance allow connections to various sites

Our telephony system was completely obsolete. It had been a system in place for 20 years. And we're really looking for something state of the art, modern technology. My name is Vivienne Gaskell. I'm Head of Communications at EuroAirport Basel Mulhouse Freiburg. Reliability is definitely an issue because we're at an airport. We have, in general, high security issues. We have 6.5 million passengers using the airport. So what's important to us is an airport authority, as far as telephone needs are concerned, is that we need a system to meet our own needs. And what does that mean? Well it's the cost of a local call, basically, to France, Germany, and Switzerland, because we have a three line network. Now an airport is also extremely busy, and we need a system that functions all the time. And the functionalities that the Mitel system offers are completely in coherence with these needs.

We have Mitel 5000 in different places of the airport. Why? Because we have specific needs. We're spread over 800 hectares and we have different sites. We have here 6,000 people working in 150 companies. And the fact that these sites are independent they can really meet the specific needs of the customers in those areas.

We would definitely recommend Mitel. We've been working with Mitel now since 2009, when our system was obsolete. And we've already extended the system to another site. So obviously we're extending it because we're happy with the system, our customers are happy. It's a specific solution for this bi-national airport in a tri-national region, where we need to get out to France, Germany, and Switzerland for the cost of a local call. And this system permits that. So it's functionality. It's modern technology, the fact that we can offer high performance service, as well, to our own customers and to our own employees.


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