Feefo

Feefo helps their customers make more intelligent buying decisions, with authentic reviews matched to transactions. Businesses benefit from trustworthy customer insights, along with tools to increase traffic, footfall and sales. Feefo needed an IT solution that offered a simpler way for employees, partners and customers to engage and communicate, whether office-based or remote working.

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Feefo required a solution that offered a simpler way for employees, partners and customers to engage and communicate, whether they were remote or office-based. They also needed call recording and reporting tools to analyse how calls were handled and to improve customer service.

MiCloud Connect was chosen as an end-to-end cloud phone and unified communications solution that could handle everything for Feefo — from phones and applications to network operations, maintaining excellent call quality and guaranteeing a solid performance for all users. Feefo were particularly satisfied with the resilience and ease of use of the Mitel solution.

“The relationship with Mitel from start to launch date has been very positive and staff have been on hand 24/7 to ensure we had a smooth transition and seamless integration from one system to another," said CEO Andry Mabbutt. "It’s an ongoing working relationship: as our company grows and changes, we collaborate with Mitel on updates and new developments, providing valuable future proofing for the business.”

Goals

Legacy phone system had limited features and functionality
No integration opportunities
Poor call quality and accessibility, affecting customer service

Results

50% cost savings over legacy provider
More features and greater functionality
Enhanced communications resulting in more productivity and improved customer service

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