Feefo

Feefo helps their customers make more intelligent buying decisions, with authentic reviews matched to transactions. Businesses benefit from trustworthy customer insights, along with tools to increase traffic, footfall and sales. Feefo needed an IT solution that offered a simpler way for employees, partners and customers to engage and communicate, whether office-based or remote working.

Download Now Watch

MiCloud Connect was chosen as an end-to-end cloud phone and unified communications solution that could handle everything for Feefo — from phones and applications to network operations, maintaining excellent call quality and guaranteeing a solid performance for all users. Feefo were particularly satisfied with the resilience and ease of use of the Mitel solution.

“The relationship with Mitel from start to launch date has been very positive and staff have been on hand 24/7 to ensure we had a smooth transition and seamless integration from one system to another," said CEO Andy Mabbutt. "It’s an ongoing working relationship: as our company grows and changes, we collaborate with Mitel on updates and new developments, providing valuable future proofing for the business.”

Challenges

Legacy phone system had limited features and functionality
No integration opportunities
Poor call quality and accessibility, affecting customer service

Results

50% cost savings over legacy provider
More features and greater functionality
Enhanced communications resulting in more productivity and improved customer service

Products

MiCloud Connect

Collaboration

Integrations

Migrating to the Cloud?

Our essential guide shows you how in a step-by-step 12-month plan.

Get the Guide

Find The Perfect Solution for Your Business

Solutions

Similar Success Stories

AllSaints

AllSaints consolidates country-specific telephony systems to a single hosted MiCloud platform with support from Opus Technology.

Design Within Reach

Design Within Reach chose Mitel’s VoIP phone solution so they would no longer be weighed down by communications that were costly and difficult to maintain.

Tien Wah Press

Tien Wah Press had an aging telephony system that was inefficient and expensive, so they switched to a modern, IP-based unified communications solution, saving 50 percent on telephony costs.

Ready to talk to sales? Contact us.

Find a Partner +44 1291 430 000 Email Us