Ferguson Braswell Fraser Kubasta

Law firm FBFK had grown dramatically in its 14 years of operation, expanding to 60 employees and three locations. However, its outdated telephony system wasn't providing the level of reliability and productivity the firm needed, or the responsiveness their clients expected.

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After doing its due diligence, FBFK settled on a new unified communications solution from Mitel.

“As an IT professional, I wouldn’t have any hesitancy to recommend Mitel products to other IT professionals,” said Director of IT Erik Aackerlund. “I sleep at night much better knowing that I’m not going to have to deal with telephony issues on an ongoing basis. The system is just that good.”

Goals

Reduce amount of dropped calls and jitter
Gain better collaborative tools to improve productivity and communication
Spend less time and resources on support
Improve responsiveness to clients

Results

More reliable unified communications system in place
Increased productivity and efficiency
Able to provide clients with more dependable, responsive communications

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SIMILAR SUCCESS STORIES

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Plexus Law

Plexus Law’s legacy communications system was too expensive to maintain and lacked flexibility and functionality. They seamlessly moved to a Mitel solution that has dramatically improved communications internally and externally.

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Gearhiser, Peters, Elliott & Cannon, PLLC

Changing workforce culture and a high standard for technology drove this US law firm to choose the Mitel cloud.

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Robinson Legal

Robinson Legal worked with Mitel to adopt a communications system that could promote collaboration and ensure its office resources were available inside or outside the office.

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