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FirstPort

FirstPort was operating nine aging, legacy telephony systems across six different sites, all with different software. It turned to Mitel and Koris to consolidate multiple legacy PBX telephony systems to a single hosted Mitel platform.

FirstPort

UK's largest and most experienced property management group, FirstPort wanted to streamline its operations and make a digital transformation. It was starting to get weighed down by the multiple disparate telephony systems across its vast organisation. Mitel MiVoice Business and its associated solutions brought everything together beautifully while adding a host of new capabilities. Dedicated partner, Koris, worked hand-in-hand with FirstPort to ensure that it got the exact solution it needed to reach its goals, and the support to carry them into its future vision.

Goals
  • Reduce costs
  • Consolidate its multiple disparate systems
  • Achieve greater organisation-wide efficiency
  • Business continuity
Results
  • 12% cost savings over three years
  • Consolidation of technology has reduced support and management issues as well as enhanced productivity and operational efficiency
  • Single corporate telephony solution and contact centre provides ease of use and management
  • Improved business continuity, resilience and redundancy
  • State-of-the-art platform for future digital transformation
  • 24/7/365 support and management from Koris
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