Hub One

As a subsidiary of Groupe ADP (Aéroport de Paris), Hub One is a telecom operator and integrator of mobile and tracking

solutions for airports, shopping malls and campuses in France. Since selecting Mitel as its cloud IP telephony provider, Hub One both resells and uses Mitel’s unified communications and telephony cloud services.

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To help meet its needs as a growing telecom services provider, Hub One realized that it needed a more scalable and reliable communications platform to help it move to the next level. According Patrice Bélie, General Director/CEO, Hub One recognized early on that the cloud would be the best way forward to run its network. In 2011, the company selected Mitel as its cloud IP telephony provider, and now both resells and uses Mitel’s unified communications, telephony cloud services, devices and applications for business customers.

For example, Hub One uses MiVoice Business as its core private cloud solution across both French and Dutch Airports. Patrice Bélie notes that, “Thanks to Mitel we have grown so that the airport market now represents only half of our business.” Avis and the French Grand Chancery of the Legion of Honor are some of the prestigious brands that Hub One serves using Mitel cloud solutions.

Goals

Need for scalable and reliable communications solutions to gain a competitive advantage
Goal of providing seamless communications, both within Hub One and for its customers

Results

Increased sales and revenue
Ability to scale up or down during peak periods and on an ad hoc basis
Boosted productivity from powerful collaboration solutions
Remote workers feel more connected and less isolated
More effective meetings thanks to videoconferencing and screen sharing capabilities

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Solutions

SIMILAR SUCCESS STORIES

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Centrinex

Centrinex recognized that introducing multimedia capabilities into its call centers would not only improve customer satisfaction, but also increase productivity by enabling agents to handle multiple customer interactions at once.

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Connect Group

Connect Group needed to consolidate multiple outdated telephony systems and contact centers for its 80 locations. The Mitel solution was just what they needed to dramatically reduce costs while improving customer service, collaboration and operational efficiency.

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Transportation America

Substantial business growth required Transportation America to upgrade to a more scalable, robust communications system. They turned to CT Solutions and Mitel for a solution that enabled the business to update its processes, increase its call volume to service more customers and build room to grow.

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