Product hero

Libro Credit Union 

Libro Credit Union has a 70-year history of serving families, farms and enterprises and prioritizes customer service across 31 branches. They needed fast, remote troubleshooting and detailed data on voice quality, all aimed at improving the customer experience.

“Preventing downtime that affects our customer base is always top of mind," said Doug Roswell, Banking Systems and Telecommunication Analyst. "If we can’t communicate with them, we can’t serve them and that is a big problem. MarWatch allows us to be proactive and know about problems as soon as they occur, preventing downtime or a decline in voice quality.”

Goals
  • Tools that will help find and fix problems on the network quickly, before service quality is impacted
  • Central access to devices for remote troubleshooting would save time and money, and allow remote assistance from their Mitel channel partner
  • Detailed data on voice quality, to pinpoint the source of a problem more quickly.
Results
  • Network and voice quality problems are resolved before downtime can occur
  • Troubleshooting is simplified with detailed voice quality data and SMDR records, and secure remote access to devices
  • Backups for MiVoice Business with configuration files, call history and embedded voice mail provide peace of mind.

Find The Perfect Solution for Your Business

SIMILAR SUCCESS STORIES
Compagnia di San Paolo Foundation

The Compagnia di San Paolo Foundation originated in a confraternity established in 1563 and is among Europe's largest private foundations of banking origin. Over the centuries, its structure was transformed several times to meet the needs of citizens. Throughout its evolution, it has confirmed its philanthropic vocation, continuing to offer help and support for the civil, cultural, and economic development of the community in which it operates. The Foundation established several instrumental bodies and nonprofit companies to complement its activities.

Read More
Case Study
Ellinger Riggs Insurance

Ellinger Riggs Insurance needed dependable, scalable communications technology to keep their customers on the line and seamlessly expand to new locations. They found their solution with Mitel’s MiVoice Connect.

Read More
Case Study
Open Mortgage

Open Mortgage Turns to RingCentral to Create a Better Mortgage Experience

Read More
Ready to talk to sales? Contact us.