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Liverpool Football Club

 

When Liverpool FC needed a way to improve mobility, collaboration, and the fan experience, they turned to Mitel. The club selected a flexible, unified solution that could grow and evolve as the club does.

Unified Communications in Football

High-performance organizations out-distance their competitors with a combination of people, tools, technologies and processes. They achieve exceptional results not only in revenue, but in customer service, productivity and nearly all aspects of their operations. Among their most important tools is unified communications, which is quickly becoming a game-changer.
  • Inventory Management 

    Secure UC solution that integrates with existing business and communication applications.

  • Connecting Umpires

    Mobility and remote working capabilities for club staff .

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    Omni-channel capabilities so fans can engage via voice, email or web-chat.

  • Clubhouse

    Enhanced contact centre reporting for training and improved productivity


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“With Mitel’s expertise, we will have the ability to introduce new channels and intelligent fan self-service capabilities. Ultimately, the partnership with Mitel will enable us to simplify fan journeys and create seamless interactions which will result in a better fan experience.” Billy Hogan, Managing Director and Chief Executive Officer for Liverpool FC

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LIVERPOOL FOOTBALL CLUB USES SEAMLESS COMMUNICATIONS TO WIN BIG
Liverpool Football Club understands how crucial seamless internal communications and collaboration is, in addition to an outstanding fan experience. Unified communications will create a more engaged fan base while making it easier and more efficient for staff to work together. By providing the right tools for people to connect helps the club score big.  

As the Official Global Unified Communications Partner of Liverpool FC, Mitel is working to improve the fan experience, enhance employee collaboration and unify existing business and communications technology.  Now just imagine what Mitel can do for your high-performing organization.

    GOALS
    • Ensure a seamless communications experience for a mobile workforce
    • Improve the fan experience
    • Integrate with existing business and communications technology
    INTENDED OUTCOMES
    • Flexible solution allows employees to collaborate from anywhere, on any device
    • Advanced contact center capabilities deliver omni-channel support and personalized experience to engage fans better
    • Integration with technology provides consistent user experience and helps extend the value of existing tools

Find The Perfect Solution for Your Business

SIMILAR SUCCESS STORIES
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The Boston Red Sox™ needed a modern telephony system that would align with the future vision for the 115-year-old organization, and Mitel’s multi-site unified communications solution hit it out of the park.

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Tottenham Hotspur Football Club

When Tottenham Hotspur began building a new sports and entertainment stadium, they needed a way to improve customer service capabilities and employee collaboration. Mitel was there to answer the call.

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