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MAINSAIL LODGING AND DEVELOPMENT 

Mainsail specializes in hotel, corporate housing and resort property management and development. To improve productivity and the customer experience, they turned to Mitel.
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"When we were evaluating Mitel, we came across a lot of features that impressed us," said IT Director Robert Melendez. "The UCC license platform allowed my salesforce to work wherever, whenever, no matter what the circumstance was. It gives us a failover capability that might not necessarily be available with other platforms. I have the ability to basically turn on my laptop and make a phone call, just like if it's anywhere else in the world."

Goals
  • Improve communications capabilities and functionality
  • Gain more flexibility
  • Provide a better user interface for employees
Results
  •  MiCollab enables IT staff to work seamlessly from anywhere
  • Improved speed in connecting with customers and potential customers
SIMILAR SUCCESS STORIES
Case Study
Best Western Premier Mariemont Inn

The Best Western Premier Mariemont Inn is a boutique, 45-room hotel located in Cincinnati’s historic Mariemont Village. Situated in a 1929 building designed to look like a Tudor manor, the 5-star inn welcomes guests with modern amenities and old-world charm.

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Case Study
The Dixon Hotel

After identifiying the need for a major communications solution upgrade, a new London hotel selects Mitel MiVoice Business and MiVoice Border Gateway, providing a four-star guest experience and streamlining operations.

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Case Study
Grand Hotel Villa Serbelloni

As one of the most prestigious historic hotels in the area, Grand Hotel Villa Serbelloni needed a modern communications system that would exceed guests’ high expectations. They required a modern communications solution that could improve staff productivity and mobility.

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