MAINSAIL LODGING AND DEVELOPMENT

Mainsail specializes in hotel, corporate housing and resort property management and development. To improve productivity and the customer experience, they turned to Mitel.

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"When we were evaluating Mitel, we came across a lot of features that impressed us," said IT Director Robert Melendez. "The UCC license platform allowed my salesforce to work wherever, whenever, no matter what the circumstance was. It gives us a failover capability that might not necessarily be available with other platforms. I have the ability to basically turn on my laptop and make a phone call, just like if it's anywhere else in the world."

Goals

Improve communications capabilities and functionality
Gain more flexibility
Provide a better user interface for employees

Results

MiCollab enables IT staff to work seamlessly from anywhere
Improved speed in connecting with customers and potential customers

SIMILAR SUCCESS STORIES

Badrutt's Palace Hotel

Learn how one of the world’s most prestigious hotels enhanced their guest services by upgrading to a state-of-the-art telecommunications infrastructure.

Lenkerhof Hotel

Unify OpenScape Business treats employees and guests at a Swiss resort to a 5-star communications experience.

Case Study

Silver Cloud Hotels

Silver Cloud Hotels, headquartered in Bellevue, Washington, is a beloved local chain of boutique hotels in the picturesque Puget Sound area of Washington and Oregon.

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