Major League Baseball

Major League Baseball® (MLB) needed all 30 teams to have a better way to communicate on the field by providing a common user experience. Mitel helped the MLB® give players, coaches and officials simple communications, which also enhanced the fan experience.

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“Mitel is a global leader in providing the kind of sophisticated, custom communications network that addresses the unique needs of Major League Baseball^® and our 30 clubs,” said Chris Marinak, executive vice president of strategy, technology and innovation with MLB^®. “Mitel will provide a unified communications system featuring the latest technology across all 30 ballparks.”

Goals

Secure UC solution covering dugouts, bullpens, press boxes, clubhouses and HQ replay center in New York
Ensure teams are using phones within existing MLB^® rules and regulations
Recording, monitoring and accounting for all calls
Standardized solution at each stadium for a common user experience

Results

Play for all 30 MLB^® teams was uninterrupted after quick implementation throughout the league
Streamlined collaboration between umpires and the replay review center
Pace of play has improved as MLB^® officials enforce proper dugout phone usage
Common solution at each stadium increases efficiency with only one system to learn