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Beleaguered by a system that was becoming cost-prohibitive to maintain, it was time to consider a new phone system that offered a better telephony feature set, improved emergency response, and simplified administrative support—all while achieving greater cost efficiencies and savings.
“Mitel was the most cost-effective in terms of both initial costs and long-term total cost of ownership,” said IT Director Eric Wells. “From day one the district saved money. Since Mitel is built on open standards, we weren’t required to buy expensive, proprietary servers and equipment, and no longer needed to pay for costly third-party support contracts and fees for services like conferencing.”
Due to excellent pre-planning, Wells and his team deployed the system over a weekend, installing 800 IP phones across 14 sites. To prepare for Mitel UC, the district implemented a fiber-optic connection between sites, along with upgrading its entire network infrastructure.
See how one university efficiently manages incoming calls to help students find additional enrollment opportunities with the Unify OpenScape Contact Center.
Read MoreThe University of the Witwatersrand (Wits University) is a public sector organisation and the largest educational institution in Johannesburg, South Africa. Wits celebrated its centenary and is internationally distinguished for research, high academic standards, and commitment to social justice in Africa and beyond. Wits University has five faculties, 33 schools, and two campuses over 400 acres. There are over 8,000 employees and stakeholders, including over 2,000 students and 17 residences for student accommodation.
Read MoreThis California global public research university educates more than 19,000 students in liberal arts, engineering, science, and technology annually. Its communications needs have changed over the years, but its mission is to encourage learning, research, and connection.
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