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NHIS considered a solution from a different vendor, but ultimately chose Mitel due to the cost-effectiveness, performance and ubiquity of their solution in partnership with Vidyo. In addition, the organization liked the simplicity of a single client strategy for an integrated UC and video solution.
“With Mitel and Vidyo, we can achieve the same result for a fifth of the cost. We can provide a solution that is fully secure, self-contained and very simple to use. The actual configuration of the solution was just a couple of hours and we were able to demonstrate calls across it. That's a testament to the ease of the installation.” Mike Press, Assistant Director of IT at NHIS
When it came time for BMI Health to move their primary contact centre to new facilities, they saw an opportunity to upgrade to a new system with expanded capabilities.
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