Product hero

Pomperaug Regional School District

Pomperaug Regional School District in Connecticut is home to 7 different schools. The district was struggling with poor voice quality over the phone and troubleshooting was difficult. They knew the needed to make a change.
DOWNLOAD NOW

According to a Pomperaug High School administrator, “Within a week of deployment, MarWatch solved a voice quality problem we had struggled with for 6 months. The detailed Mitel voice quality data in MarWatch differentiates it from other management systems and ensures voice quality problems don’t persist.”

    Goals
    • Solve persistent voice quality problem (echo, choppy audio) impacting calls
    • Test calls to emulate the problem failed to find its cause over a 6 month period 
    Results
    • Voice quality problems are detected quickly and can be resolved before the user experience is impacted
    • Troubleshooting is simplified with detailed voice quality data and secure remote access by Total Communications
    • Quarterly performance reports generated by MarWatch allow Total Communications to demonstrate performance and utilization to Pomperaug over a 3 month period

Products


MiVoice Business

Find The Perfect Solution for Your Business

Solutions
CaseStudy.RelatedStories.Title
Case Study
Schoology

Schoology is a Leading Product Roadmap Software Maker providing a web-based learning management system used by students and teachers of all levels across the globe. With 50% of its workforce working remotely, it needed a unified system that could be intuitive for all users.

Read More
Case Study
Taft School

Connecticut’s Taft School aces unified communications with more advanced technology and cost savings.

Read More
Case Study
Raytown Quality Schools

Mitel helped Raytown Quality Schools modernize, connect and collaborate.

Read More
Ready to talk to sales? Contact us.
Find a Partner +44 1291 430 000 Email Us