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SOI’s business plans are being accelerated with Mitel. According to Michelle Mills, SOI is working on plans to become a nationwide business offering virtual offices and virtual receptionists without having to invest in physical offices. “Mitel enables us to get national number ranges and have them diverted to our system in Sydney without having to take on additional equipment or software.”
She said many of the systems SOI reviewed didn’t have the flexibility and features offered by Mitel. “Staff are finding it easier to manage the calls, capture information and improve their performance. With Mitel, we don’t have to worry about planning for additional extensions or changes.”
Substantial business growth required Transportation America to upgrade to a more scalable, robust communications system. They turned to CT Solutions and Mitel for a solution that enabled the business to update its processes, increase its call volume to service more customers and build room to grow.
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Connect Group needed to consolidate multiple outdated telephony systems and contact centers for its 80 locations. The Mitel solution was just what they needed to dramatically reduce costs while improving customer service, collaboration and operational efficiency.
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First Assistance was searching for a reliable communications solution that would enable its contact center agents to help customers faster and more effectively, and the Mitel solutions handpicked by channel partner HiTech Solutions were the perfect fit.
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