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Location: United Kingdom
After deploying the latest MiContact Center Business platform, the company's customers gained the freedom to interact on their preferred device using the media that works best for them. On top of that, agents and supervisors now have the tools necessary to effectively manage their customers’ omnichannel journeys.
Key features of their new solutions include: voice, web chat, SMS, email and social media integration; speech recognition and text-to-speech; customizable real-time dashboards; extensive reporting tools and omnichannel case management; outbound dialing and messaging; and much more.
Open Mortgage Turns to RingCentral to Create a Better Mortgage Experience
Read MoreiQuest deployed Mitel’s MiCloud Connect telephony system enabling all staff, including in-field support engineers, to quickly, seamlessly connect with customers.
Read MoreWhitney National Bank, a growing institution, needed a reliable and advanced solution to improve customer experience.
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