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Swisher Hygiene

While the shift towards IP-based telephone systems has brought huge improvements in cost and service to Swisher, there remains significant complexity in this widespread business communications network. Many remote locations means multiple regional ISPs (internet service providers), and several connection types, including DSL, cable and T1.

Swisher Hygiene began using Mitel Performance Analytics. Designed specifically for Mitel systems, Mitel Performance Analytics is software that offers secure remote access to networks anywhere in the world, delivering 24/7 performance and availability monitoring of Mitel UC equipment and applications, as well as the associated network infrastructure. To extend the value of the service, Mitel Performance Analytics also delivers alerts in real-time when issues are detected.

“The Mitel Performance Analytics system has given us confidence in the reliability of our phone systems,” said Brian McSweeney, Systems Administration Manager Information Technology. The system’s monitoring and alerts ensure that performance or availability issues can be addressed early, helping us to avoid downtime and disruption to service. In addition, secure access to remote locations eliminates the cost of onsite visits for troubleshooting. Mitel Performance Analytics is a cost-saver that has delivered a solid return on investment for Swisher.”

    Goals
    • Pinpoint issues quickly 
    • Manage multiple components 
    • Maintain uptime 
    Results
    • Easy troubleshooting 
    • Maintained uptime 

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