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The Dixon Hotel

As a new four-star hotel in a historic London building, The Dixon Hotel needed a modern communications system that would exceed guests' high expectations. And, with the hotel's grand opening just two weeks away, deployment had to be streamlined and fast.

After a quick two-week deployment, The Dixon had its new Mitel solutions up and running, just in time for the grand opening. MiVoice Business was completely integrated with the hotel’s fire alarm system and property management system (PMS) – the backbone of its operations – and MiVoice Border Gateway was provided for much of the staff.

“The unified communications and integration technologies deployed make things simple and efficient for staff, which in turn means they can provide guests with the best service possible.”

-Craig Shepherd, Education & Hospitality Vertical Lead for Mitel

Goals
  • A modern, fully integrated unified communications platform befitting the hotel's four-star status
  • Seamless communications to improve the guest experience and streamline operations
  • A fast two-week deployment in time for the grand opening
RESULTS
  • Centralized solution delivering voice, messaging, mobility, presence, conferencing, collaboration and applications
  • Enhanced back office administration due to comprehensive desktop suite, including desktop phones, softphones and accessories
  • Integration into the hotel’s PMS, providing a personal, bespoke service to guests
  • Integration with third-party fire alarm system
  • More security and reliability for external users, allowing them to work remotely

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