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Tottenham Hotspur Football Club

When Tottenham Hotspur Football Club began building a new sports and entertainment stadium, they needed a way to improve customer service capabilities and employee collaboration. Mitel was there to answer the call. 
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Mitel is the Official Unified Communications Supplier to Tottenham Hotspur Football Club, providing a consistent communications experience across a range of channels at the stadium and within the rest of the business. Tottenham Hotspur officials cited Mitel's industry leadership as a major factor in their decision. “We are pleased to welcome Mitel on board as our Official Unified Communications Supplier,” said Matthew Collecott, Director of Operations, Tottenham Hotspur. “Mitel powers more than two billion connections every day, and we are confident in their ability to provide communications solutions to meet the demands of our iconic new stadium and the wider business.”


Tottenham Hotspur | Mitel Official Unified Communications Supplier


Goals
  • Find a contact center platform to support customer service functions for fans
  • Utilize a secure solution that enables employees to communicate, collaborate and connect from anywhere
  • Provide consistent, unified communications experience at the stadium and within the rest of the organization
Results
  • A solution that consolidated disparate technologies and incorporates advanced contact center capabilities
  • A comprehensive solution that is scalable and flexible for future strategies
  • One system to learn across the organization, maximizing efficiency and improved workflows

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